Originally Posted by Cactuspies
They are also in Washington State so depending on when you tried(wherever you live) they might not even have been in yet. They also probably have a whole bunch of other emails and calls before yours. Personally I have left a message and got a call the next day, I have not received emailed responses but I have received PMs from a few of the guys here. PM Jester as he works for them and might log on as soon as he see's he has a message on here. I'd hate to be on the other end of a "Peggy" call with you going by this post of yours.
They took care of the problem.
I am on the west coast. To answer your statement. COMC is an actual business, so i treat them as C2B and expect an answer fast when they have a contact and business hours posted on the site(not to be confused with a individual seller on ebay that has a job and selling cards as a hobby). Again,They did a great job in response and resolved the problem fast.