Add to your block list...
Sold an Andre Johnson auto/jsy and buyer says it's damaged/doesn't want it. I send reply and immediately offer full refund, no questions asked, as always. I stand behind all sales 100%.
Completed refund same afternoon upon arrival of the returned card and got the negative today for offering perfect customer service.
Save yourself the trouble.
Miracle level unlocked - Topps representative answered a phone today 5/5/15 and said I should have a replacement for the Jim Brown autograph in 2-3 weeks. Fingers crossed - Alucard