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Originally Posted by 37Jetson
How about the concept of shipping discount/coupon for people who spend bigger Dollars on COMC? Say if somebody spends $200 then they receive a discount of $5-$10 total budget shipping fees.
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Interesting idea... I will have to ponder this one.
Quote:
Originally Posted by 37Jetson
I am in favor of passing on more of the shipping cost to the seller with possibly a cost per card sold. We definitely want to sell more and have cards leave the site to happy customers.
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This seems to be a reoccurring theme. We are going to look into this very seriously.
Quote:
Originally Posted by 37Jetson
I am encouraged that COMC is caught up on shipping orders. The sellers are "Outsourcing" the fulfillment process to you and I know that there was frustration/fear when the shipment lead times grew to several weeks which is not competitive in the collectible market place.
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We hear you... For the first year+ we were a leader in the industry by shipping nearly all of the orders placed within one business day. We learned that that is easy to do when you are small. Today we ship about 10 times more cards per day than we did a year ago. That growth came with some pains, but we have made a lot of investments to hopefully regain a lot of that customer satisfaction.
Quote:
Originally Posted by 37Jetson
How is the recruitment of new COMC Buyers and Sellers going? Will your crew be travelling to this year's National in Cleveland? Last year in Chicago I quietly grabbed one of your coupons and surfed the site when I got home and was hooked.
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You can see our
latest published stats here. We will be at the Cleveland National. We would love to chat in person with as many of you as possible. We are also looking into offering an opportunity for you to volunteer at our booth and get a free shirt. The voice of real buyers and sellers carries so much more weight than our voice.
Quote:
Originally Posted by 37Jetson
Can you please provide us some feedback on how you are doing in working through the mountain of pre March 30th selling submissions and how the Express and Priority Services are working. Thanks!
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We have been able to stay on top of all the Express and Priority processing. We expect to do the same for the new Standard processing as well. This is only possible because we have hired some more employees. We also have a few employees that will be returning for the summer, and our goal is to get caught up with the old budget processing items by the end of the summer.