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Old 03-08-2012, 03:58 PM   #1248 (permalink)
Jester
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Join Date: Mar 2011
Location: Redmond, WA
Posts: 147
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Quote:
Originally Posted by pyweed View Post
Today I sold a $48 card on COMC via amazon. I was really happy with the price, even at the 20% discount, and started making plans for that $48. Several hours later I noticed that the money was pulled back out of my account and the sale reversed. HUGE disappointment. Are the amazon sales not final? How long do we have to wait on these sales to clear before we can count on that money belonging to us? Obviously, I'd prefer for buyer's remorse not to affect me at all, but if amazon insists on permitting it, I'd rather the sale be listed as pending instead of running the risk of spending or withdrawing money that doesn't yet belong to me.
Hi, Pyweed.
I would describe the Amazon sales as "mostly final". One of our challenges has been integrating our site into their somewhat different sales model. In general we will eat the cost of a small reversal / cancellation from Amazon, but will reverse the transaction for higher-dollar cards if Amazon notifies us within a few hours. Once we've actually started physically processing the order, we eat the cost if it's cancelled or if the payment doesn't go through.

-Jeremy
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