All you have to do is state your case one time and move on. Instead you engage in mediocre dialogue with a buyer you ordinarily would have dealt with in the future. As a seller you are held to a higher standard and you have shown the type of seller you are. If you went into a store, say Walmart, and tried to return something And they wouldn't let you because they "claim" you damaged it, I would guess you would want to speak to a manager. Just let it go and move on...
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