I've done a lot of research over the last 24 hours since this happened. Sounds like I'm screwed.
I still feel that if I keep calling and speaking to people higher and higher up (slow process I know) Someone will see that in the last 12 months my DSR for shipping is a 4.56 and both cases opened have been IMMEDIATELY resolved. I've had a longstanding account with practically no issues.
Like I said although the effort maybe futile I seriously think the punishment doesnt fit the crime, and eventually someone will see that.
THERE'S ALWAYS MONEY IN THE BANANA STAND #TEAMCONNOR