Originally Posted by vc15jrich23
It has gone somewhere, anytime I go into any type of store I feel like im causing a problem in there because people do not want to help, they make me feel like im an inconvenience to them.
i'll tell you, if you've got a manager that really cares about CSV (Customer Service Values) then the office will follow suit. I did tech support for the University of Cincinnati while I was in grad school, and our manager was big on CSV. If somebody was shitty to a user, they got warned and then canned the next time.
the management really sets the tone.