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Old 10-14-2012, 01:58 PM   #12 (permalink)
Clarka3
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Join Date: Mar 2012
Location: Cincinnati, OH
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Quote:
Originally Posted by vc15jrich23 View Post
It has gone somewhere, anytime I go into any type of store I feel like im causing a problem in there because people do not want to help, they make me feel like im an inconvenience to them.
i'll tell you, if you've got a manager that really cares about CSV (Customer Service Values) then the office will follow suit. I did tech support for the University of Cincinnati while I was in grad school, and our manager was big on CSV. If somebody was shitty to a user, they got warned and then canned the next time.

the management really sets the tone.
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