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Old 11-06-2012, 01:20 PM   #16 (permalink)
charnick
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Join Date: Aug 2012
Location: Long Beach, CA
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I also had some questions about exactly this yesterday, and just received this e-mail from their customer service:

"Thanks for the email. Any time your lowest sub-grade occurs twice (in this case you have 2 8.5’s) the overall grade becomes that grade. For example, if you have a card that is 9.5, 9, 7, 7 then the overall grade is a 7. If 1 of the 8.5’s were a 9 then the overall grade would have been a 9.

Thanks,
BGS"
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