This is an unfortunate read as their business model is built on trust IMO. I have read that they have hired quite a few people over the last couple months, like the above poster said..maybe just a bad apple. I always note about 50 of the cards I send in for each shipment ranging from low to high value and each and every one has made it into my port. I will say that anytime I have ever had an issue or concern whether major or minor, it was dealt with quickly and always to my satisfaction.
I work midnight shift, so please understand if I do not respond to pms in the mornings