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Old 11-09-2012, 06:11 PM   #47 (permalink)
Jamoch00
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Join Date: May 2011
Location: chicago
Posts: 259
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So no packages where lost or stolen, or am I reading this wrong?

How we Handle Potential Security Breaches
Yesterday we had an opportunity to exercise and evaluate our security procedures. It was brought to my attention that one of our largest sellers thought a shipment from last month didnít make it into his account. Fortunately, he is very good about always sending us notifications every time he mails a package. This was a critical piece of our investigation, and it allowed us to narrow down what to look for.

We had one investigation team review all of the pictures and videos we recorded of his packages. They were able to verify that we took pictures of all 12 of the tracking numbers that he had submitted. They also had the videos of how we transferred those 12 packages into 23 batches.

Another investigation team reviewed the 23 batches. We tallied all of the cards deposited, counted the few cards set aside to be returned, and double checked that we didnít forget to identify any scanned images. In the end the margin of error between his estimates and our counts was 0.03%. That is 3 in 10,000 cards. So we are confident that all 12 packages made it completely into his account.

At the end of the day we are glad we have so many checks and redundancies in place, and we are fully confident that our systems are solid. This investigation was a great test of our dedication to excellence, and the strength of our teams. Every item we handle is a sign that someone trusts us with their property, and we never forget the responsibility we have to handle all of our inventory with respect and diligent security.

Copied and pasted from COMC blog.
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