Quote:
Originally Posted by jlzinck
Personally I would cut them some slack sonsidering what they have gone through recently.
You complain and maybe the buy gets fired. Maybe he was without power for 6-8 days at home and just let his frustration over.
Professional? No. Could it be explained? Yes
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What they may or may not have gone through has no bearing on the fact that no customer should ever be treated ilke that.
I have my own issues with Topps right now as well. I submitted everything for a missing hit and was told it was on its way, two months later I have emailed back several times forwarding the emails stating everything and the only response I get is "Topps requires buyers to supply the following information...". I have given all information and was told something was on the way. Instead I am talking to a wall trying to get someone to do their job right.