No matter the circumstance, from a business aspect that should not be allowed. Topps is at fault on that, try to talk to someone higher than the standard customer service.
Actively taking Consignments, PM for details.
Limited Time High End NBA Break: http://tinyurl.com/mbs5d2b
Upcoming Breaks: Treasure Hunt #6, Some Football Buffet
Collection Focus: Victor Cruz /25 or less, no plates or sticker autos. Also any cards #d 80/xxx