I pulled a Tracy McGrady auto /8 from elite black box that was dinged up pretty bad. I sent it in and asked for the same card back, just in better condition, and if they couldnt do that then to just send me the original back as I liked the card. They didnt respond for about 10 months then sent me a tony parker auto from 09-10 threads /25. I called to complain that I had bought a higher end (sort of) product and was numbered /8 and they sent me a card from a low end product and was numbered /25 and the guy was a jerk and said I could send back the card but he would send me something worse back. I hate them.