Originally Posted by asujbl
I think you missed the part about opening the box - after that they don't have to do anything.
If a store ships me the wrong size sweater, and I wear it and have it dry cleaned, I can't then return it because I noticed their mistake after I made the mistake of not checking it over.
Or what if Best Buy sends me Madden 12 instead of Madden 13 - I play it over and over again - and then I realize I want Madden 13. Is Best Buy going to refund me the $25 purchase price difference because I didn't check it when I got it? And then I used it?
Grant is right - it's very nice of BO to do (and I'd expect nothing less) - but once that box is opened it's on the buyer for not inspecting it.
Um, yes they would have to pay you back the difference! I think what people are missing here is that he ordered 2012 and it says 2012 on the receipt, then he got 2011 which is a much cheaper product. Even if they messed up and opened it without double checking the year on the box, the customer is not obligated to pay $60 for the box of 2011 when they sell for $36. It would be the same case regarding the video game. If you ordered online and paid say $60 for the new version of the game, but they accidently shipped you the old version which sells for $35, even if you opened it and they wouldnt take it back the least they should do is refund you the difference in price. Why should someone not be expected to get a refund for the difference in price when the item they received is $25 cheaper in the first place? As one other poster said, the minimum blowout should do is refund you the difference in the box prices which they did with no problems. Obviously they could have given more if they wanted to, but they arent obligated necessarily to do so