I'm in the retail automobile biz, so trust me we deal with what we refer to as "opportunities" (pissed off customers) several times daily, so all I can say is that mistakes are made, and it's telling about a company on how they deal with it.
Hats off to your post. 99.9% of the time customers blast a company and rarely do they ever give praise.
I honestly was expecting this to be a nasty post from the Thread title.
My 2-cents, which is meaningless, and as I am new here and to collecting, it also seems like Blowout handled it well too.
Always looking for Bowman Relics, GW, Red/Purple/Orange/Gold Auto's of SF Giants, Cleveland Browns, and ex-ASU Sun Devils
"Once in a while you can get shown the light In the strangest of places if you look at it right."-- Jerry Garcia