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Old 12-06-2012, 05:14 PM   #12 (permalink)
tnarg
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Join Date: Oct 2007
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Quote:
Originally Posted by saintsfan9 View Post
why dont you think they had to do anything? the very least they could/should do is refund you the difference, which is what they did.

just my opinion.
Clearly states on the receipt to inspect all items before opening. That gets them off the hook for everything. So I didn't feel they needed to do anything. I'm glad they did, but it wasn't necessary.

Quote:
Originally Posted by GOWIFB View Post
Um, yes they would have to pay you back the difference! I think what people are missing here is that he ordered 2012 and it says 2012 on the receipt, then he got 2011 which is a much cheaper product. Even if they messed up and opened it without double checking the year on the box, the customer is not obligated to pay $60 for the box of 2011 when they sell for $36. It would be the same case regarding the video game. If you ordered online and paid say $60 for the new version of the game, but they accidently shipped you the old version which sells for $35, even if you opened it and they wouldnt take it back the least they should do is refund you the difference in price. Why should someone not be expected to get a refund for the difference in price when the item they received is $25 cheaper in the first place? As one other poster said, the minimum blowout should do is refund you the difference in the box prices which they did with no problems. Obviously they could have given more if they wanted to, but they arent obligated necessarily to do so
States on the receipt to inspect everything before opening. What happens if someone pulls terrible cards from their box, goes to their lcs and buys the same product with a different year, then complains they didn't get their advertised merchandise. There are some very dishonest people out there, so they have to protect themselves. Like I said, I wasn't anticipating anything, nor was I asking for anything. I just wanted them to be aware of the mistake, so it doesn't happen to anybody else. They handled it professionally.

Quote:
Originally Posted by KBDOE View Post
I'm in the retail automobile biz, so trust me we deal with what we refer to as "opportunities" (pissed off customers) several times daily, so all I can say is that mistakes are made, and it's telling about a company on how they deal with it.

Hats off to your post. 99.9% of the time customers blast a company and rarely do they ever give praise.

I honestly was expecting this to be a nasty post from the Thread title.

My 2-cents, which is meaningless, and as I am new here and to collecting, it also seems like Blowout handled it well too.
Yep, buncha good dudes on blowout
Quote:
Originally Posted by 37Jetson View Post
Will the next thing you tell us is that there is no Santa Claus?

Sure Blowout made a mistake, but they handled it in a way that made the customer happy. That is a definition of customer service.
Exactly.
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