Originally Posted by 37Jetson
Sure Blowout made a mistake, but they handled it in a way that made the customer happy. That is a definition of customer service.
I think he's satisfied with how it was handled, but not happy.
He would have been happy had he actually received what he bought...
The fact that they refunded him the difference was good, but also to be expected. Personally I feel they should have done more than just the difference when it was their fault that they shipped the wrong item.