Originally Posted by kevinandji
Yeah your absolutely right...however, if a base 9.5 Newton is truly packed out and known on a checklist I would not take that gamble. I get a personal call from Mr Gray and he says this card should have never been packed out should I call him a liar? And then while I have him on the phone give him a big FU to everyone on here who cannot stand Leaf or him? If you think a 5-10% ROI on a repacked product is ok and just "taking in the shorts" then that's what your willing to take without any gripe. My letter to him was very professional, polite, and not whiny. I simply asked if a 9.5 Newton with recent eBay sale of $10 and some change was supposed to be in product. My phone rings 5 minutes later with an apology, an explanation, and an offer to make right but somehow there are those who find fault with either myself or Leaf and Brian Gray? I'm pretty sure if I start a thread about loving Santa, the laughter of children and World Peace somebody will throw me and my views under the bus. I shared my hit, or lack thereof, I shared my story of Brian Gray, and it is what it is.
On a related note I finished opening my case of 2011 Topps Chrome rack packs. The haul was no orange refractors of anyone top tier, one base Newton, a Gold refractor /50 of Rahim Moore and various base RCs, etc. No autos, nothing special. I expect that and am fine with that. Same with my case of 2012 Chrome football where most autos were from Criner, Allen, Poe, etc...I did hit a gold auto of Russell Wilson though so not too shabby...and to all a Merry Xmas, Happy Holidays, Happy Kwanza, Happy Hannukah, and again, thanks Brian Gray hahaha!
I understand where you're coming from, I really do. I don't think 5-10% return on ANY product is acceptable, regardless of whether it's new, repackaged, or whatever. The thing is, when a new product is produced, companies have an average price per hit that they factor in. Over the print run of the product, their hits per box cost a certain amount to produce, and they don't account for secondary market value. To them, a hit is a hit, regardless of what we can sell it for on eBay.
In repackaged products, however, the company (in this case, Leaf) has total control of what they purchase for inclusion in their boxes. Anyone who believes Brian Gray did not intend to insert this Newton (or the Moon or the Wallace or any other low value card) is a moron. Why did he purchase these cards if he didn't intend to repackage them and make money??? I'm not calling him a thief or a criminal or even accusing him of wrongdoing. I'm saying it's disingenuous to say that he didn't intend to balance his costs in acquiring some of the big guns in the product by acquiring and including some chump cards, too.
Bottom line is they included it and hoped they wouldn't get called out on it by an unhappy customer. When you called them out on it, Gray quickly covered his @$$ and "made it right," thereby both playing the percentages AND looking good when it didn't work out. It's a no-lose situation for him, and make no mistake about it, he knew exactly what he was doing.
You were exercising your right to ask him about it and you're exercising your right to take what they offer as compensation. But again, this product is a gamble, and you take the bad with the good if you choose to take that gamble. Nobody who's pulling a big card in this product is calling them to tell them they can't accept that much value, so it's hypocritical to EXPECT compensation when you "take it in the shorts." I realize you didn't expect compensation when you complained. However, if anybody believes that a call from Brian Gray saying "oh, that's where that Newton went" and giving you a replacement box was anything but CYA, they're idiots.