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Old 12-12-2012, 07:32 PM   #2436 (permalink)
mmbtvs
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Email response from Cryptozoic for my hitless box...


Hello Corbin,

Thank you for your interest in our Walking Dead Season 2 Trading Cards. We are sorry to read of your experience and we would be happy to correct the issue with your product. Our goal is to offer a quality product to collectors and our fans.

To have this fixed, we require:

1. The UPC from the box that was missing the insert card(s).
2. The receipt, invoice or proof of purchase.
3. A copy of this email and your contact info.

Please send all of these items to:

Cryptozoic Entertainment
Attn: Quality Assurance
16279 Laguna Canyon Road
Irvine, CA 92618
USA

We recommend that you send this package with tracking or some sort of delivery confirmation. Cryptozoic Entertainment is not responsible for lost mail or incomplete packages received.

In this package please include a copy of this email and contact information for yourself so our team can respond to your issue in the most appropriate manner possible. Please be aware that we cannot guarantee you a specific replacement insert card.

We do apologize for any inconvenience caused by this. If you have any other questions or concerns, please do not hesitate to contact us.

-The Cryptozoic Team
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