I had 10+ errors in my lot of 160 cards (I did some priority) and they've yet to be corrected and I've contact Tim as well....but here is his and Steve's email addresses. last I knew Steve was the one in charge of the card identification.
Tim Getsch <TimGetsch@checkoutmycards.com>,
Steve Hollander <email@example.com>,
Blowouts Resident Wade Boggs Super Collector