Originally Posted by pyweed
Great customer service story this week:
Good post. I've had a couple of items mislisted but I spotted them before they went live. Obviously it's inevitable that errors are going to be made when dealing with so many cards, many with subtle variations. As you say, kudos to COMC for manning up about it and not trying to deflect the blame even though you clearly compounded their error. I think the fact that we are unable to communicate on site with each other is a good thing, as you suggest, since it prevents us from arguing with each other!
Btw, were you able to block the 'rogue' buyer?