Was the experience negative for you? I'm gathering by your post that it was. Therefore, negative. No communication, overpriced shipping, slow shipping etc. The damage isn't really their fault but it was bad enough before that. I would personally send a message first and give them a chance to make it right but if it gets ignored then I would drop the neg.
I think the great philosopher, Ron White, said it best, "I had the right to remain silent but I did not have the ability".