Originally Posted by ND3
PO probably didn't lose them. Some dumbass at Topps probably misplaced the stuff upon arrival. Or a incompatent CSR opened your letter didn't know who to escalate it to and canned it.
you don't actually send the redemption to Topps........ an independent place fills the redemptions. if i remember, you send it to somewhere in NJ... right? so Topps really doesn't know what has or hasn't been received/fullfilled.... they only know what they are told.