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Old 07-24-2011, 10:29 PM   #1 (permalink)
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Default eBay Unpaid Items

I was just wondering if it is me or is the amount of unpaid items increasing or length of time to wait for payment.

I have 3 or 4 items currently sold last sunday still unpaid.

my question is when do you file an unpaid item claim? I know you can do it after 4 days but who wants to piss the customer off on ebay when they have all the power.

"oh look your cards are damaged, im gonna need my money back."
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Old 07-24-2011, 10:31 PM   #2 (permalink)
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In my listings I always specify 48 hours as the time when payment is expected. I've opened a case in as few as 4 days (minimum wait time) and as long as a week. If I don't have payment within 24 hours I will always send an invoice and usually will send an invoice through day 6 making sure to include in the note that if payment is not received on the seventh day I will open a unpaid case.
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Old 07-24-2011, 10:34 PM   #3 (permalink)
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Just send a polite message that you haven't received their payment and if they have had any issues with the auction. If they don't respond in 3 days, file NPB with Ebay. Or just ask the winning bidder to cancel the auction and move on. If the winner agrees, you get your fees back.
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Old 07-24-2011, 10:37 PM   #4 (permalink)
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Originally Posted by 7290morint View Post
In my listings I always specify 48 hours as the time when payment is expected. I've opened a case in as few as 4 days (minimum wait time) and as long as a week. If I don't have payment within 24 hours I will always send an invoice and usually will send an invoice through day 6 making sure to include in the note that if payment is not received on the seventh day I will open a unpaid case.
almost my exact moves as well sir. i like the way you think.
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Old 07-24-2011, 10:37 PM   #5 (permalink)
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Originally Posted by 7290morint View Post
In my listings I always specify 48 hours as the time when payment is expected. I've opened a case in as few as 4 days (minimum wait time) and as long as a week. If I don't have payment within 24 hours I will always send an invoice and usually will send an invoice through day 6 making sure to include in the note that if payment is not received on the seventh day I will open a unpaid case.
You can't file a NPB charge within 4 days. Ebay gives the buyer at least 7 days to pay no matter what. You can't even file a complaint in 7 days. Just relax and the majority of the time the people pay.
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Old 07-24-2011, 10:39 PM   #6 (permalink)
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You can't file a NPB charge within 4 days. Ebay gives the buyer at least 7 days to pay no matter what. You can't even file a complaint in 7 days. Just relax and the majority of the time the people pay.
That isn't true, you have the option to file one after 4 days as I have done it. You can turn on the unpaid item assistant and specify it after which day to open the case. Unless things have changed.
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Old 07-24-2011, 10:42 PM   #7 (permalink)
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Brandon, I use Ebay's unpaid item assistant, and it works pretty slick. I think you can set it up from anywhere from 4-31 days. Ebay will open the case automatically for you.

I specify in my listings that I use it.

If I don't get paid, I send out an invoice 2 days after items end, then on the 3rd day I send them a "friendly" reminder that Ebay will be opening a NPB the next day. After a NPB is opened they have 4 more days to pay, or a strike is left and you get your FVFs back.

Usually most pay after the friendly reminder, I don't have too many problems that way!!

Good luck, but the amount of non paying bidders is growing exponentially on flea-bay. I have also found the BIN/BO listings deter NPBs.
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Old 07-24-2011, 10:47 PM   #8 (permalink)
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Brandon, I use Ebay's unpaid item assistant, and it works pretty slick. I think you can set it up from anywhere from 4-31 days. Ebay will open the case automatically for you.

I specify in my listings that I use it.

If I don't get paid, I send out an invoice 2 days after items end, then on the 3rd day I send them a "friendly" reminder that Ebay will be opening a NPB the next day. After a NPB is opened they have 4 more days to pay, or a strike is left and you get your FVFs back.

Usually most pay after the friendly reminder, I don't have too many problems that way!!

Good luck, but the amount of non paying bidders is growing exponentially on flea-bay. I have also found the BIN/BO listings deter NPBs.
smoot i like BIN pay immediately function and just set a price i am good with and rock on but i also just turned on the unpaid item assistant right after i opened the unpaid item claim this time. last time i ignored it. no more.
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Old 07-24-2011, 10:48 PM   #9 (permalink)
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You can't file a NPB charge within 4 days. Ebay gives the buyer at least 7 days to pay no matter what. You can't even file a complaint in 7 days. Just relax and the majority of the time the people pay.
this is incorrect sir

Quote:
What to do when a buyer doesn't pay (Unpaid item process)

If you haven't received payment for an item you sold, here's what to do:
1. Contact your buyer directly to request payment.
2. If that doesn't work, report the problem to us by opening a case in our Resolution Center.

If the buyer doesn't pay within 4 days, you'll be able to close the case and receive a final value fee credit.
Quote:
If you don't receive payment, you can open an unpaid item case in the Resolution Center as early as 4 days or up until 32 days after the listing ended (or immediately if the buyer is no longer registered on eBay).

Note: This means you have to wait at least 4 full days before you can open a case, unless the buyer is no longer registered. For example, if the listing ended on October 5 at 11:15 am, you can't open the case until at least October 9 at 11:15 am
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