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Old 11-27-2012, 07:02 PM   #1 (permalink)
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Default Bowmans response to the Bowmans Draft Code Cards situation
Posted on Facebook a little bit ago:



What's everyone's thoughts?
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Old 11-27-2012, 07:04 PM   #2 (permalink)
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I hope they didn't spend too much time coming up with that ingenious solution.
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Old 11-27-2012, 07:06 PM   #3 (permalink)
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Wow ... "if you feel that you are missing any code cards" ... is it possible that the early pack-outs of this product are shorted code cards, and future pack-outs will have the right amount? Or is Topps just that unwilling to admit a mistake?
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Old 11-27-2012, 07:07 PM   #4 (permalink)
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This is a horrible way to remedy the situation. They are basically saying they don't want to deal with it, but if we feel we are shorted, we can try to call.
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Old 11-27-2012, 07:08 PM   #5 (permalink)
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Ah, Topps "support" - my favorite!
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Old 11-27-2012, 07:10 PM   #6 (permalink)
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Lol I wonder how they are going to fix EVERY box being shorted....this is going to get ugly quick in my opinion
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Old 11-27-2012, 07:11 PM   #7 (permalink)
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I don't have a dog in this fight, but this response is awfully smug on at least two levels.
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Old 11-27-2012, 07:15 PM   #8 (permalink)
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Basically, they're saying If you remember that we advertised the code cards as 1:6 call us and we'll fix it.

For those of you who didn't see that, they are 1:12.

Nice solution.

Dan
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Old 11-27-2012, 07:24 PM   #9 (permalink)
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I tweeted Topps asking what Customer Service would do if we were missing codes, and they replied back with "give you codes you are missing".

Looks to me like they are banking on most people not noticing/caring. And I will assume they will ask for all the wrappers from my 3 cases or something. Wouldn't they notice if they had 100,000 codes laying around that didn't go into packs?
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Old 11-27-2012, 07:24 PM   #10 (permalink)
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Need people to voice their displeasure with that remedy in the comments of that post.
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Old 11-27-2012, 07:25 PM   #11 (permalink)
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The last time I sent an email to them, took them 1 month to reply and asked me to call them. LOL!
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Old 11-27-2012, 07:27 PM   #12 (permalink)
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The last time I sent an email to them, took them 1 month to reply and asked me to call them. LOL!
Yup, I had the same thing happen...totally forgot I owe 'em a call...meh...
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Old 11-27-2012, 07:27 PM   #13 (permalink)
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I opened three boxes yesterday. Two of three had 2 each...
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Old 11-27-2012, 07:31 PM   #14 (permalink)
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Lol

What a complete and utter joke.
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Old 11-27-2012, 07:32 PM   #15 (permalink)
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Like when you call for a missing hit and receive a worthless base auto, I'm sure they have a stack of loser codes that don't unlock Blue Wave packs ready for anyone who calls.

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Old 11-27-2012, 07:32 PM   #16 (permalink)
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Hahaha...so the onus is on THE CUSTOMER to A) realize they were misled/shorted and B) Contact their inept customer service.

Very weak.
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Old 11-27-2012, 07:32 PM   #17 (permalink)
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Does not make much sense, looks like they are hoping that people do not realize they are getting shorted.
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Old 11-27-2012, 07:53 PM   #18 (permalink)
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Like when you call for a missing hit and receive a worthless base auto, I'm sure they have a stack of loser codes that don't unlock Blue Wave packs ready for anyone who calls.

Dan
I doubt each code is pre-assigned an outcome. I was thinking there is just a set pattern of what gets awarded in order. Could be wrong I guess, but I seem to recall 2010 Bowmna Platinum "Bonus" redemptions coming back like 12 of the same player for some people, which would be very unlikely if it was assigned to each specific code.
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Old 11-27-2012, 07:56 PM   #19 (permalink)
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Hahaha...so the onus is on THE CUSTOMER to A) realize they were misled/shorted and B) Contact their inept customer service.

Very weak.
What other choice do they have? They messed up and now must fix it. There really is no easy solution for the consumer.
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Old 11-27-2012, 07:57 PM   #20 (permalink)
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Again, this is what happens when there is ZERO licensed competition. They have ZERO reason to satisfy customers. Zero.
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Old 11-27-2012, 09:04 PM   #21 (permalink)
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What other choice do they have? They messed up and now must fix it. There really is no easy solution for the consumer.
Agreed, but they mess up way too often to be believable. They have been screwing customers with this kind of crap for the last 5 years. My son and I have quit buying their products for this reason only. We used to buy 3-4 cases every year, but the missing autos, bad redemption programs, and lack of customer service have us focusing on singles on ebay only. There is no doubt in my mind that Topps shorts their products to take advantage of peoples complacency. Out of the 18-20 cases we opened over the last 5 years, 75% of them were shorted in one way or the other. From about 2007 to 2009 they were very good about sending replacements/compensation, even though compensation was scrubbish. Since 2009 their customer service has gone way down hill IMHO.
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Old 11-27-2012, 09:11 PM   #22 (permalink)
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Old 11-27-2012, 09:13 PM   #23 (permalink)
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Why don't they just double what each code unlocks? Not that hard.
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Old 11-27-2012, 11:28 PM   #24 (permalink)
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Simpler solution would have been to program it to let you use the codes twice.

End of problem.
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Old 11-27-2012, 11:54 PM   #25 (permalink)
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So basically they're hoping a lot of customers just ignore it and don't bother to call in, and that those who were not aware of what the odds should be aren't notified of topps' mistake via their own release on said mistake.

Cool Topps.
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