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Old 01-07-2013, 08:32 PM   #1 (permalink)
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Default Redemption Problems Anyone

I have a Matt Kemp Auto Redemption from 2012 Tribute still not received. Topps is having trouble getting him to sign. Yet, he is at a show this weekend in Anaheim signing at $89 and up. Maybe I should ask Topps to fly someone out and get his autograph! What to do?
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Old 01-07-2013, 08:34 PM   #2 (permalink)
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Just wait another year...
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Old 01-07-2013, 09:28 PM   #3 (permalink)
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"Redemption problems everyone" would have been a more appropriate thread title
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Old 01-07-2013, 09:30 PM   #4 (permalink)
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I had to wait 8 months before I got my jesus montero 2010 bowman paltinum auto, kept on sending topps notifications about where was my card, and they didn't even reply back to me that they were having trouble getting it or anything
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Old 01-08-2013, 01:23 AM   #5 (permalink)
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I was told the upcoming football products are delayed because Topps could not secure all the autos they need so they were trying not to have so many redemption's. Well, I say they will still have too many.
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Old 01-08-2013, 02:15 AM   #6 (permalink)
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i have a 2012 triple threads brett lawrie redemption that topps and i are going back and forth about. they have been showing up on ebay for over a month now. on my redemptions page it was marked shipped on 12/12. i called topps on 12/27 to see why i have not gotten it yet and why the tracking number they gave me doesnt give me any info. they said it was sent on the 19th and that i should expect it within a day or two. a week and a half later, i called them again to see whats going on with it and was told by the rep that she had to email her supervisor and the person that organizes the redemptions to be shipped and that i should be getting a response from them soon. how soon i asked? oh, i should call back if i dont get an email from them by the end of the week. its really pissing me off. topps blows.
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Old 01-08-2013, 02:22 AM   #7 (permalink)
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I have about 15 Kemp autos, and duals with Kemp and another player, and all are pending. Called two weeks ago and they have no idea when Kemp is signing.

Same with Verlander.
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Old 01-08-2013, 02:49 AM   #8 (permalink)
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I've only ever redeemed one high end redemption. ...I ended up gettting two cards that totalled up to half the Sv of the original card... called them and spoke with them calm and as nice as I could. After explaining the situation they said they would send another package. About a month later I received two very nice cards that totalled up to about $60 over the SC of my original card... + I still had the other two cards that they told me to keep.

So in a sense I "won" but I really wanted the original card and the process took well over a year.... and it was a big headache. I must have called 10 times wanting the original card.

I now sell most all redemptions unless they are very low end.
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Old 01-08-2013, 03:04 AM   #9 (permalink)
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Awesome. Gonna have fun waiting for my Garrett Cole Patch to show up... Hopefully he doesn't fall off the face of the earth.
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Old 01-08-2013, 10:03 AM   #10 (permalink)
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Quote:
Originally Posted by kelbysdaddy View Post
i have a 2012 triple threads brett lawrie redemption that topps and i are going back and forth about. they have been showing up on ebay for over a month now. on my redemptions page it was marked shipped on 12/12. i called topps on 12/27 to see why i have not gotten it yet and why the tracking number they gave me doesnt give me any info. they said it was sent on the 19th and that i should expect it within a day or two. a week and a half later, i called them again to see whats going on with it and was told by the rep that she had to email her supervisor and the person that organizes the redemptions to be shipped and that i should be getting a response from them soon. how soon i asked? oh, i should call back if i dont get an email from them by the end of the week. its really pissing me off. topps blows.
I have the exact same thing happening..mine was also marked as shipped on 12/12..I didn't contact them though. I'm just assuming that they are akin to a bad eBay seller marking an item as shipped, and I'll get the thing eventually..at least I hope so!
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Old 01-08-2013, 01:27 PM   #11 (permalink)
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Has anyone ever requested a replacement card and asked for a certain player as a substitute?
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Old 01-08-2013, 01:40 PM   #12 (permalink)
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Quote:
Originally Posted by paloose View Post
Has anyone ever requested a replacement card and asked for a certain player as a substitute?
No, but I already know from reading that they will not do this..people have tried before to no avail
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Old 01-08-2013, 01:49 PM   #13 (permalink)
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Still waiting on a Gerrit Cole from Platinum. Does anybody know what the hold up is? I've tried emailing Topps but they never respond.
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Old 01-08-2013, 01:50 PM   #14 (permalink)
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Still waiting on a Gerrit Cole from Platinum. Does anybody know what the hold up is? I've tried emailing Topps but they never respond.
They're having trouble getting him to sign as well..
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Old 01-08-2013, 01:52 PM   #15 (permalink)
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Originally Posted by 91Braves View Post
They're having trouble getting him to sign as well..
Figured as much. Wonder who they would send me if I ask for a replacement....
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Old 01-08-2013, 02:39 PM   #16 (permalink)
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Redemption Problems Anyone-image.jpg

Anybody here like me still waiting on this monster!! I've emailed them multiple times with no response...what I don't understand is that Harper signed 2012 bowman draft and prospects but not Bowman chrome? What were they thinking?! Should I call bc the value is not listed in Beckett but folks I've talked to said its value could be 600-1000. I submitted it right when I got it, which was right after the product came out. I DO NOT want this to be replaced as I PC Harper...should I call and see what's up?
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Old 01-08-2013, 03:24 PM   #17 (permalink)
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I have 3 Harper quotables from Five Star pending. Those have all been signed already so I have no clue why they can't just ship them too me. I've been hounding them every couple weeks and haven't ever gotten a response.
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Old 01-08-2013, 03:43 PM   #18 (permalink)
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Quote:
Originally Posted by chicuse View Post
I have about 15 Kemp autos, and duals with Kemp and another player, and all are pending. Called two weeks ago and they have no idea when Kemp is signing.

Same with Verlander.

Verlander has signed everything as he was at Topps within the last three weeks. They tweeted it and there were posts here as well.
Additionally, I spoke to customer service yesterday on an unrelated issue and they said they could start shipping by month's end!

And on Kemp there was a thread yesterday saying he wants to renegotiate his deal, so that's the hold up on him.
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Old 01-08-2013, 03:50 PM   #19 (permalink)
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Originally Posted by Dtown View Post
Verlander has signed everything as he was at Topps within the last three weeks. They tweeted it and there were posts here as well.
Additionally, I spoke to customer service yesterday on an unrelated issue and they said they could start shipping by month's end!

And on Kemp there was a thread yesterday saying he wants to renegotiate his deal, so that's the hold up on him.
That doesn't sound good for the Kemp autos..always a good chance that the negotiations fall through and they have to bring it to court..could take forever!
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Old 01-08-2013, 03:50 PM   #20 (permalink)
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Quote:
Originally Posted by 85GoCards View Post
I have 3 Harper quotables from Five Star pending. Those have all been signed already so I have no clue why they can't just ship them too me. I've been hounding them every couple weeks and haven't ever gotten a response.
When you are talking about this kind of value...what the hell could they possibly send for a replacement if it indeed does come to that? I mean, it's not like its a ton of autos for him to sign since mines numbered to 25, with all of them together it couldn't be more than 100 or so...I would be pissed if they tried to replace it, I guess I'm in it for the long haul bc I really want the card.
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Old 01-08-2013, 04:19 PM   #21 (permalink)
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Quote:
Originally Posted by Rookiesonly999 View Post
When you are talking about this kind of value...what the hell could they possibly send for a replacement if it indeed does come to that? I mean, it's not like its a ton of autos for him to sign since mines numbered to 25, with all of them together it couldn't be more than 100 or so...I would be pissed if they tried to replace it, I guess I'm in it for the long haul bc I really want the card.
I just talked with a Rep and was told the Harper Quotables are complete and have been shipped from the headquarters to the distribution center. So they DO exist and with any kind of luck, they'll still be in good shape when I get them in a month or so!

Also got the details for how to send in my damaged Five Star cards. Overall, VERY VERY pleased with Topps customer service (at the moment). I'll report back when I actually have things in hand and see if I feel the same!
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Old 01-08-2013, 07:41 PM   #22 (permalink)
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Did I read that right Verlander finally Signed? Man its about time I have 5 Verlander Redemptions Pending... Game Changers Auto Relic has been pending for 4 months... I'm so excited you guys made my day thanks
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Old 01-08-2013, 07:54 PM   #23 (permalink)
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I have a Yogi Berra from 2010 Tribute outstanding. LOL!
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Old 01-08-2013, 08:09 PM   #24 (permalink)
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Waiting on a Harper Sepia Refractor from 2012 Chrome.

Moustakes print plate 1/1 RC and a orange refractor from thesame set- it's been so long I don't even remember the set name
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Old 01-08-2013, 08:15 PM   #25 (permalink)
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I also have a Tribute Matt Kemp autograph that I am waiting on. I contacted Topps last week and they said he was trying to renegotiate his contract with them.
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