Can I do anything?

[wadedaniel84]

So I bought a rather awesome PC card from an EXTREMELY REPUTABLE case breaker and seller on ebay (a name many could easily guess). So I win the card and was super stoked for it to come. It was marked delivered on April 8th ... Only problem is, it never came. I get a little jumpy and ask my apartment complex if it went over there and it didn't. I go and knock on all my neighbors door and none of those guys got it either. Well I head into the Post Office yesterday and explain to them the situation and give them the tracking. They say they will talk to the carrier and call me back that day. They call about an hour later saying the carrier specifically remembers putting the mailer in my mailbox on that Monday... I think to myself hey... that's kind of weird that he specifically remembers his route and what mail goes where... I explain that io get between 10-15 mailers a week and that its a bit odd he'd know exactly. I then ask the lady to ask the carrier if he remembers how many more mailers I got the rest of the week to which he answers 5... I got ZERO the rest of the week. This to me was a small red flag. The seller of the item is sticking by "it being delivered" I'm trying to cordially explain that I never got it... so does that mean I'm screwed outta 45 bucks? I don't and will not neg the seller as its not his fault. I did however, ask for a half refund to soften the blow on my end. Do you think that's fair? I have no problem shooting the funds back if the card shows but it's looking dismal..

[bbcardsrgreat]

sounds to me that your mail carrier has sticky fingers

[chezball]

It's not the seller's fault, he did his part.Why would you ask him for partial refund?

[webb_jr]

If he sent with DC, he's not obligated to do anything as far as I know. Put yourself in the seller's shoes, if you sent a package according to the terms of the auction and those terms included delivery confirmation, AND the package shows as delivered, would you refund the buyer? I know I wouldn't and I wouldn't feel obligated to "soften the blow" either (maybe I'm in the minority here, but I doubt it). It sucks for you because you did nothing wrong, but neither did the seller. IMHO, the only thing you can do is put pressure on the PO. If the mailman is a suspect then you better find another way to get your mail. Open a post office box or an address he doesn't deliver to. Hopefully it's just missing and turns up in a day or two.

[wadedaniel84]

Originally Posted by chezball

It's not the seller's fault, he did his part.Why would you ask him for partial refund?

because I could just as easily say that insurance could have been utilized and we both would be covered. I never blamed the seller, it's just what i'd do in a situation where a buyer loses out on a card and his money.

[nuccionino]

Did you ask for the item to be insured? If not then bringing that up has no weight to it. This has nothing to do with the seller and is a USPS issue. Just because you would do it differently doesn't mean the seller is wrong. They arent. If they refund you half, great; if not than it stinks for you but nothing you can do.

[wadedaniel84]

Originally Posted by nuccionino

Did you ask for the item to be insured? If not then bringing that up has no weight to it. This has nothing to do with the seller and is a USPS issue. Just because you would do it differently doesn't mean the seller is wrong. They arent. If they refund you half, great; if not than it stinks for you but nothing you can do.

True. If he declines a partial refund I wont be upset, I'll chalk it up to the complacency of the USPS. Looks Like my /10 Freeman (that was jersey #'d) might be lost.

[californiakron]

If the item shows delivered I'm not sure USPS insurance would even had helped.
Hopefully it shows up for you op.

[nuccionino]

Originally Posted by wadedaniel84

True. If he declines a partial refund I wont be upset, I'll chalk it up to the complacency of the USPS. Looks Like my /10 Freeman (that was jersey #'d) might be lost.

Just pressure the mailman and such. Dont give up.

[wadedaniel84]

Originally Posted by nuccionino

Just pressure the mailman and such. Dont give up.

The best part, when I went to the leasing office where I live, the gal working used the word "terrible" when describing the carrier in question...

I guess it could have been a superfractor or something..

[maryvillereb]

Originally Posted by nuccionino

Just pressure the mailman and such. Dont give up.

this. same thing happened to me and i bitched and moaned about it at the post office and it ended up in my mailbox that day even though the lady said someone else had signed for it already and picked it up(even though it was regular dc and said delivered to my house)

[wadedaniel84]

Originally Posted by maryvillereb

this. same thing happened to me and i bitched and moaned about it at the post office and it ended up in my mailbox that day even though the lady said someone else had signed for it already and picked it up(even though it was regular dc and said delivered to my house)

Well I guess I gotta turn up the heat!

[ageofreason13]

File a report with the post master general, and ask to sit down with the manager of the local office. They take mail theft by carriers very seriously. Just because the carrier guessed the average number of packages you receive to be 5 and answered that doesnt mean he is deliberately lying. These guys cover a lot of territory. It is more likely someone that knows you get packages stole it than it is the carrier. You need to keep pressing the post office. I also think you can file a claim through paypal even if it says delivered. If the value is under. $250 the seller won't b forced to refund your money but paypal has protections in place, for both of you.

[wadedaniel84]

Originally Posted by ageofreason13

File a report with the post master general, and ask to sit down with the manager of the local office. They take mail theft by carriers very seriously. Just because the carrier guessed the average number of packages you re dive to be 5 and answered that leant mean he is deliberately lying. There guys cover a lot of territory. It is more likely someone that knows you get packages stole it than it is the carrier. You need to keep pressing the lock office. I also think you can file a claim through paypal even if it says delivered. If the value is under. $250 the seller won't b for Ed to refund your money but paypal has protections in place, for both of you.

I will definitly look into everything and see what's best. I need to go into the PO tomorrow, I know the manager. I'll see what she can do and if we hit a wall I'll escalate it higher.

I was baffled when the lady yesterday told me he remembers my one package out of the thousands he handles daily... I found that to be either deceitful or him trying to cover his own a$$

[nuccionino]

Originally Posted by ageofreason13

File a report with the post master general, and ask to sit down with the manager of the local office. They take mail theft by carriers very seriously. Just because the carrier guessed the average number of packages you re dive to be 5 and answered that leant mean he is deliberately lying. There guys cover a lot of territory. It is more likely someone that knows you get packages stole it than it is the carrier. You need to keep pressing the lock office. I also think you can file a claim through paypal even if it says delivered. If the value is under. $250 the seller won't b for Ed to refund your money but paypal has protections in place, for both of you.

Paypal won't side with wadedaniel however, nor should they (no offense wd). Like you said, the protection is in place and in this case the seller did everything right and therefore won't lose money.

[ageofreason13]

Originally Posted by nuccionino

Paypal won't side with wadedaniel however, nor should they (no offense wd). Like you said, the protection is in place and in this case the seller did everything right and therefore won't lose money.

There are instances though, where paypal has absorbed the loss, letting the seller keep their money while refunding the buyer too. If the buyer can find a way to prove they never got the card they can get a refund. It is part of the reason there is a price point where signatures are required. that way paypal isn't on the hook for any lost packages above $250.

As far as the mail carrier goes, my carriers at the two addresses I gre dive deliveries recognize my stuff and can remember packaging/size/sender info sometimes. Just because they made not of your package doesn't mean the stole it. If I were to steal a package I was supposed to deliver I would deny e er seeing it, not recall details about it.

I had a card I sent get scanned as delivered and the buyer didn't get it. I worked with him to try and get the PO to find it. The card was around $100 and I had met my requirements. It turned out the carrier had delivered it by accident to a neighbor that had been out of town on a vacation for 10 days. When they got home they saw it and took it over to the buyer.

Just be persistent. Talk to your seller, they did everything right, and if you ask them about helping you file a claim hopefully they will be helpful since they aren't on the hook for the money. Just make sure you discuss it with the seller before you file. You don't want to get them angry and defensive.

Good luck, I hope your card/s show up eventually.

[ageofreason13]

I'll stress it again ask the seller to call your office and inquire about the package he sent. If you work together you'll get better results. I'd apologize for the partial refund request and explain you are frustrated and didn't think it through. You wouldn't ask your doctor to refund the cos of your prescription if the pharmacy lost you meds would you? Not the best analogy, but you get the point.

[hche]

Originally Posted by nuccionino

Did you ask for the item to be insured? If not then bringing that up has no weight to it. This has nothing to do with the seller and is a USPS issue. Just because you would do it differently doesn't mean the seller is wrong. They arent. If they refund you half, great; if not than it stinks for you but nothing you can do.

The seller is responsible for the safe delivery of an item. Insurance is not an option to be purchased by the buyer. According to ebay's rule, a seller cant even add an separate insurance charge as part of the shipping charge. The seller should access the situation and buy insurance to cover himself. If a mail is lost in mail, it's the seller's responsibility. IF you buy something from amazon and it didn't show up, are you taking the loss or amazon? There is no difference between big or small sellers, the rule is the same.

Originally Posted by ageofreason13

File a report with the post master general, and ask to sit down with the manager of the local office. They take mail theft by carriers very seriously. Just because the carrier guessed the average number of packages you receive to be 5 and answered that doesnt mean he is deliberately lying. These guys cover a lot of territory. It is more likely someone that knows you get packages stole it than it is the carrier. You need to keep pressing the post office. I also think you can file a claim through paypal even if it says delivered. If the value is under. $250 the seller won't b forced to refund your money but paypal has protections in place, for both of you.

This is correct. I think Paypal will see your claim history. If you have not done anything before, there is no reason they wont believe you. Also if the card is less than $250 and the seller used DC, he is covered by the seller protection policy. So there is a good chance ebay/paypal will take this loss.

[mfw13]

Couple of thoughts....

1) Delivery confirmation, as this case shows, means nothing. Carriers DO NOT mark off their delivery confirmations at the time the item was delivered....they do it either before they start their route or after they finish. Thus many mistakes/errors are possible even when an item shows up as being delivered.

2) Given the number of scammers out there, the sellers attitude is also understandable. There are more than a few jerks out there who think its fun to falsely claim that an item was not delivered even when it was. And there is not way to prove a negative (i.e. that something didn't arrive).

"Lost in the mail" is just one of those grey areas where a successful resolution really depends on the relationship between buyer and seller.

[Bosox34]

Hey I also was in this same situation. I bought a Story blue auto and it was marked delivered and I never got it. PO told me there's nothing to do except file a claim. I did so, and what do you know, a couple weeks later it shows up on my door,freaky right? So I wouldn't panic yet just file a claim and hopefully it'll show up at your doorstep

[wadedaniel84]

I appreciate all the help fellas. I sent the seller a detailed message trying to work together to get this hashed out!

[JohnnysBench]

Originally Posted by nuccionino

Just pressure the mailman and such. Dont give up.

This right here, but do it smart. If you Call the central main usps number, and explain your situation, everything, also have all your paperwork, they will open an investigation on the carrier.

[Namttip]

I had a similar thing happen when I bought my first card on eBay earlier this year - it was a 1/1. The difference is that there was no DC on the package. I spoke with the seller and we tried to work it out - but the PO here wouldn't help at all without a DC.

I think as long as you document your procedure and how you contacted all parties either Paypal or the PO will find a solution - hopefully it turns up. I was pretty bummed when I didn't get mine, because I'll never have the chance to get it again...

Good luck!

[brentandbecca]

hello all, I am the seller

WD has pretty much said it all, except I would add I never really stuck to 'it being delivered'

Instead I explained to WD that I ship over 20,000 packages a year (near 22k last year), and in all my ebay years I have only had 2 show delivered that people said they did not get...we did all that was suggested here and in fact I actually refunded both people as they were under $20 if I recall and seemed trustworthy (although you never know)

BUT in both cases a week or so later they found the packages and paid me back
in one instance a neighbor had it and was out of town, and in another instance the wife had misplaced the mail

I have had stories like this before and they have always been found, yet of course, errors/mistakes/theft occurs, so this could be the instance as I have had many lost, just none that showed delivered....in an apartment complex it is so easy for it to be in the wrong mailbox it's not funny

so my initial thought was for us to wait it out 10-14 days and I was considered refunding $15 to WD as well but did not respond yet today as I was out of town due to my grandmother's passing, but otherwise I have not blown him off and we have been in constant contact
I plan to call his PO, which I have called mine and the 1800 usps number as well
I could be wrong but I feel it could easily be in another mailbox since apartments

And yes insurance is useless, i used to use it but the 2 times I actually had lost insured packages they refused to pay me since it was a collectible and they disagreed with insured value, but that was 10 years ago and matters not...

also, you are correct that sellers may not charge the insurance, however, if you read the fine print ebay changed it with the shipcover insurance they offered and say insurance can be added/charged at buyer's request otherwise it is seller's option and if seller chooses it can not be added on to buyer's cost just because as that is changed the shipping terms, or the seller may self-insure which is what most including myself does
but regardless with it showing delivered it is a mute point here

good discussion on here and actually a thread that has not gone down the crapper yet, lol

[zhiyuchen90]

I had the same problem few month ago. I bought salane logo shield for $150.
After a week tracking said i got it, but i never did. I call Usps. They said gonna ask driver. After 10 days. I finally got the card. Usps sucks. YOu should call usps. You might get it if the driver still have it.