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Old 01-05-2013, 10:27 PM   #1 (permalink)
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Default 1 box of Panini Prism - Complete Epic Fail (w/ videos)

So I wanted to do something nice for my wife and pick her up some new Basketball product. We hit a dud on the box he opened a few weeks ago:

My Wife's box of 2012-13 Totally Certified...how'd she do?

Well our bad luck continues. We opened a sealed box of Prism and every card was damaged. Awesome huh?

*For some reason I can not get the Youtube videos to embed.

http://www.youtube.com/watch?v=4JGYN...ature=youtu.be

http://www.youtube.com/watch?v=_9-x4...ature=youtu.be

I tweeted Panini and they put me in contact with their CSM. Haven't heard back from them yet. Needless to say we were upset when he opened the box.
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Last edited by FreeMan12406; 01-05-2013 at 10:29 PM.
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Old 01-05-2013, 10:47 PM   #2 (permalink)
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Hahahah makes you wonder how the heck that happens. Maybe it's a Panini quality control hot box?!?!

Needless to say, they'll make it right. I wouldn't be surprised if they mail you another whole hobby box of Prizm.

-Brandon
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Old 01-06-2013, 11:54 AM   #3 (permalink)
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Bad luck. You got a row of damage cards during the packaging production phase.
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Old 01-06-2013, 11:56 AM   #4 (permalink)
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Continue sending follow ups and tell them you need a hot box, a pack with 3 golds will do.
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Old 01-07-2013, 12:02 PM   #5 (permalink)
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Update:

The guy I'm talking to wants me to mail in every damaged card to replace card for card.

I'm less than thrilled. Thoughts?
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Old 01-08-2013, 09:16 AM   #6 (permalink)
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Man do it! You never know what he sends back. You can at least consider that he is embarrassed and will want to make amends. Also, it improves their production procedures which can assist in future card products. So for the good of the community, please do it. And for yourself, I reckon they'll hook you up.
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