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Old 04-02-2014, 10:26 AM   #1 (permalink)
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Default Anyone know a different way to reach panini Customer service?

Everytime I call I get a recording, the one time they do call me back they promise replacements in three weeks and that was months ago! It's rediculous that both are over a year old and nothing has been accomplished with these lower tier players? You would think ones that aren't Kobe, Durant etc would be much easier to get?

I tried calling, and twitter, any other sugestions or anyone got any private emails? HELP! This has me about done with Panini!
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Old 04-02-2014, 10:37 AM   #2 (permalink)
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Dsharp@paniniamerica.net
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Old 04-02-2014, 10:41 AM   #3 (permalink)
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Just hope he isn't "on vacation" like he normally is. Dude has more off days than the government.

And don't expect a response for a while, because (his words), "The days of 48-72 hour response times are done."
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Old 04-02-2014, 10:45 AM   #4 (permalink)
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Actually some guy just called me back. Said the girl I spoke to months ago is no longer with them and said he would take care of them today. I actually got ahold of them through twitter. One was a Faried auto RC (who knows if they will send a RC auto as replacement) the other was a Tayshaun prince auto who he said they didn't have anything of, but said they would replace with a Damarcus Cousins
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Old 04-02-2014, 11:05 AM   #5 (permalink)
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Just hope he isn't "on vacation" like he normally is. Dude has more off days than the government.

And don't expect a response for a while, because (his words), "The days of 48-72 hour response times are done."
This is true^^ he is an ignorant customer service manager who doesn't have a clue how to run customer service. I haven't bought a single Panini product since speaking to him on the phone last year.
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Old 04-02-2014, 11:47 AM   #6 (permalink)
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I had this same problem for a long time. It wasn't until I opened a twitter account and publicly complained that someone finally talked to me.
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Old 04-02-2014, 12:02 PM   #7 (permalink)
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So irks me that it is our obligation and responsibility to have to contact these companies for updates for something we were promised.

Just once I would like to see a company be proactive and contact those who are waiting

Agree that Sharp constantly seems to be on vacation based on emails.
He is arrogant and brutal at customer service
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Old 04-02-2014, 12:26 PM   #8 (permalink)
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It's archaic but you could try a hand written letter.
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Old 04-02-2014, 12:34 PM   #9 (permalink)
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Quote:
Originally Posted by Italy61587 View Post
I had this same problem for a long time. It wasn't until I opened a twitter account and publicly complained that someone finally talked to me.
That's about what happened to me also- I was blasting them
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Old 04-02-2014, 12:35 PM   #10 (permalink)
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Originally Posted by realreodeal View Post
It's archaic but you could try a hand written letter.
They are suppose to be fixing it, we will see
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Old 04-02-2014, 03:20 PM   #11 (permalink)
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After publicly asking on twitter I got action, I had a Tayshaun prince select Jsy auto and a Limited Kenneth Faried RC auto, replacements are

Archie Goodwin Timeless Treasures RC Jersey auto
And
Demarcus Cousins Absolute Iconic auto which looks like it is suppose to be /49?

What u think?
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Also Kenneth Faried SUPERCOLLECTOR!

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Old 04-02-2014, 03:46 PM   #12 (permalink)
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Quote:
Originally Posted by maggliofan01 View Post
After publicly asking on twitter I got action, I had a Tayshaun prince select Jsy auto and a Limited Kenneth Faried RC auto, replacements are

Archie Goodwin Timeless Treasures RC Jersey auto
And
Demarcus Cousins Absolute Iconic auto which looks like it is suppose to be /49?

What u think?

I have an affinity for 12-13 absolute so I would be happy because I consider the cousins to be the best of the four cards. I may be in the minority though.
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Old 04-02-2014, 04:05 PM   #13 (permalink)
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And don't expect a response for a while, because (his words), "The days of 48-72 hour response times are done."
translation - "by the time you call us we already have your money and there's nothing you can do about it... so eff the customers."


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This is true^^ he is an ignorant customer service manager who doesn't have a clue how to run customer service
Amen to that... he's a complete d-bag.
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Old 04-02-2014, 07:06 PM   #14 (permalink)
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Just hope he isn't "on vacation" like he normally is. Dude has more off days than the government.

And don't expect a response for a while, because (his words), "The days of 48-72 hour response times are done."
I emailed him Sunday night around 10 and by 9:30 the next morning he had already responded. I don't know what y'all are saying to him.
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Old 04-02-2014, 07:37 PM   #15 (permalink)
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I get through with general information every single time no problem
And get replacements and request if they are live panini always answers me within 24 hrs
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Old 04-02-2014, 08:41 PM   #16 (permalink)
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Has anyone tried the Better Business Bureau? I used this once when I had a redemption problem with Upper Deck back in 2006 for several UD BLack redemption cards when they first launched the product. BBB contacted them within a few days, and the company sent about 40+ cards to me immediately after that. Here's the site:

https://www.bbb.org/consumer-complai...nt/get-started

You may want to inquire more about this.
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Old 04-02-2014, 08:53 PM   #17 (permalink)
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Well we all know that redemptions suck but when Panini makes a card and says 6 months wait time they should make the players have them or not pay them, and after 6 months they should contact the people that have redemption for those people and try their best to replace them. Yes it's a lot of work but then again they don't have to make 30 different brands for each sport either
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I am looking for Tayshaun Prince and other UK players LOW number, PATCH, or auto cards.
Also Kenneth Faried SUPERCOLLECTOR!

My Bucket is
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Old 04-02-2014, 09:39 PM   #18 (permalink)
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I emailed him Sunday night around 10 and by 9:30 the next morning he had already responded. I don't know what y'all are saying to him.
Wow. I sent a very polite email Friday at around 4:00 regarding a replacement for 5 cards and havent gotten a response yet.
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Old 04-03-2014, 03:23 AM   #19 (permalink)
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I sent an email two days ago and got a reply within 10 mins awoke the next morning to find an email saying the card in question had been dispatched. Guess I was just lucky!
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Old 04-03-2014, 08:25 AM   #20 (permalink)
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I emailed him Sunday night around 10 and by 9:30 the next morning he had already responded. I don't know what y'all are saying to him.
I would say you are the exception and not the rule then! Even from his own words.
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Old 04-03-2014, 09:06 AM   #21 (permalink)
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I had a missed call on Thursday from a number I didn't recognize. I called it back and it was David Sharps direct line. He was calling to ask about a Kevin Durant Elite redemption they sent me a few months ago. They sent me a elite status auto /35 when the redemption was for an auto /99. I didn't think much of it at the time, but I am assuming they want me to send it back? I wasn't home when I spoke to him, so he told me to call back when I was around the card. I called back Monday and have not heard back. Just thought it was a bit unusual that Sharp would call someone directly, and also not too sure how he had my cell number haha.
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Old 04-03-2014, 09:49 AM   #22 (permalink)
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I've always gotten through with them on twitter @csmpanini or something like that.
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Old 04-03-2014, 01:06 PM   #23 (permalink)
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I had a missed call on Thursday from a number I didn't recognize. I called it back and it was David Sharps direct line. He was calling to ask about a Kevin Durant Elite redemption they sent me a few months ago. They sent me a elite status auto /35 when the redemption was for an auto /99. I didn't think much of it at the time, but I am assuming they want me to send it back? I wasn't home when I spoke to him, so he told me to call back when I was around the card. I called back Monday and have not heard back. Just thought it was a bit unusual that Sharp would call someone directly, and also not too sure how he had my cell number haha.
So they sent you a /35 auto instead of the /99 version? And they called asking for you to return it? Upper deck sent me an extra Cal Ripken JR auto /30 a long time ago (when low print runs meant something) I sold both of them lol.

If I were you I would give out Sharps phone number here and tell him you don't know what he is talking about?
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I am looking for Tayshaun Prince and other UK players LOW number, PATCH, or auto cards.
Also Kenneth Faried SUPERCOLLECTOR!

My Bucket is
http://s569.photobucket.com/home/lovebrittneys
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Old 04-03-2014, 05:23 PM   #24 (permalink)
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So they sent you a /35 auto instead of the /99 version? And they called asking for you to return it? Upper deck sent me an extra Cal Ripken JR auto /30 a long time ago (when low print runs meant something) I sold both of them lol.

If I were you I would give out Sharps phone number here and tell him you don't know what he is talking about?
Horrible advice.
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Old 04-03-2014, 07:11 PM   #25 (permalink)
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you would think they would keep their customer service top notch, its not like everyone in the world is buying this stuff. lol
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