Dynamic forces

Scrogg27 · 01-05-2013, 10:53 PM

So I ordered the walking dead 103 variant signed back in October I think it was and immediately canceled the order once I found out it wasn't going to be a limited print. I luckily saved my 2 emails confirming the canceled order.

Right before Christmas I received an email stating they were shipped. I emailed back before they arrived stating the order was canceled, I have proof, and to refund my credit card that they had charged me for the comics once shipped.
Well to this date, I have emailed them probably 15 times, called daily for a 2 week period and get no response back.

You guys think I should just ship them back and write a note and give copies of my emails so they maybe contact me or refund my money.

Or does anybody have experience contacting them.

Side note: items have never been opened and in original packaging.

I'm very disappointed and actually pissed off at this point. I want my money back but at this point I would even be happy with credit.

Sorry for rant

siro123 · 01-05-2013, 10:55 PM

Dynamic Forces has the worst customer service ever and they are slow at everything.

Scrogg27 · 01-05-2013, 10:59 PM

It's just odd to me. When I emailed them to cancel the order back in October they responded that day and said it was no problem, they had other buyers who would want the comics I had purchased.

Now I get no response after weeks.....and after they got my money.

mb209 · 01-05-2013, 11:27 PM

Ive been trying to reach them for 2 weeks. No reply ever. Phones always busy too.

J.MEISTER · 01-06-2013, 12:35 AM

Quote:

Originally Posted by Scrogg27

So I ordered the walking dead 103 variant signed back in October I think it was and immediately canceled the order once I found out it wasn't going to be a limited print. I luckily saved my 2 emails confirming the canceled order.

Right before Christmas I received an email stating they were shipped. I emailed back before they arrived stating the order was canceled, I have proof, and to refund my credit card that they had charged me for the comics once shipped.
Well to this date, I have emailed them probably 15 times, called daily for a 2 week period and get no response back.

You guys think I should just ship them back and write a note and give copies of my emails so they maybe contact me or refund my money.

Or does anybody have experience contacting them.

Side note: items have never been opened and in original packaging.

I'm very disappointed and actually pissed off at this point. I want my money back but at this point I would even be happy with credit.

Sorry for rant

Hey Scrogg27. I got you.
Do not send it back randomly without having actually contacting them for a return number or your package will be lost in space. So that is a big no no. And their phones, forget it, dont even call them. They never pick up, nor will anyone ever pick up. This is what you should do >>>

email it to >> Jeff Schomber customerservice@dynamicforces.com

Of course, he will never respond. but!!!
I want you to also cc (not bcc) the two email addresses below

>> Nick Barrucci (the owner of DF) nick@dynamicforces.com
and also >> Juan Collado (Nick's right hand man) juan@dynamicforces.com

Do that. I am 99% sure that Jeff will contact you within 24hours (excluding weekends) because Nick and Juan will get on Jeff to take care of the matter.

You should be golden after that my friend.

J.MEISTER · 01-06-2013, 12:38 AM

And if that doesnt work... Then I sincerely do apologize. I tried. There is always ebay I guess?

J.MEISTER · 01-06-2013, 12:43 AM

Ps. If that doesnt work. Let me know and I can get you their direct number.

Scrogg27 · 01-06-2013, 08:29 AM

Quote:

Originally Posted by J.MEISTER

Ps. If that doesnt work. Let me know and I can get you their direct number.

Thanks for all your advice, can't wait to get my refund. A few days ago I almost sent them an email to just give me a credit to see if I could switch it out for a asm #700 cgc 9.8 but looks like they sold out.

Hopefully all works out and maybe they will get my business some other time.

Scrogg27 · 01-07-2013, 03:15 PM

I sent the email a few hours ago and no response. I will give them to the end of today.

Also I forgot to mention something else they did. My purchase was for 59.99. They sent two packages, one on Monday and the other arrived Tuesday for the same comic signed by the same artist and hit me for shipping both when it could have been in the same package. And my grand total was over $99. What a rip off.

dd316 · 01-07-2013, 03:23 PM

They don't respond to anything. Good luck.

Scrogg27 · 01-07-2013, 03:42 PM

It's a miracle, just got an email back from that Jeff guy stating that customer service will be in touch with me in the next 24 hours.

Keeping my fingers crossed.

01-05-2013, 10:53 PM	#1 (permalink)
Scrogg27 Member Join Date: Sep 2012 Posts: 189 Scroggg	Dynamic forces So I ordered the walking dead 103 variant signed back in October I think it was and immediately canceled the order once I found out it wasn't going to be a limited print. I luckily saved my 2 emails confirming the canceled order. Right before Christmas I received an email stating they were shipped. I emailed back before they arrived stating the order was canceled, I have proof, and to refund my credit card that they had charged me for the comics once shipped. Well to this date, I have emailed them probably 15 times, called daily for a 2 week period and get no response back. You guys think I should just ship them back and write a note and give copies of my emails so they maybe contact me or refund my money. Or does anybody have experience contacting them. Side note: items have never been opened and in original packaging. I'm very disappointed and actually pissed off at this point. I want my money back but at this point I would even be happy with credit. Sorry for rant

01-07-2013, 03:23 PM	#10 (permalink)
dd316 Member Join Date: Sep 2007 Location: NJ Posts: 3,271 dd316	They don't respond to anything. Good luck. __________________ MY ARTWORK - tdastick.deviantart.com

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01-05-2013, 10:55 PM	#2 (permalink)
siro123 Member Join Date: Oct 2012 Location: Earth Posts: 348	Dynamic Forces has the worst customer service ever and they are slow at everything.

01-05-2013, 10:59 PM	#3 (permalink)
Scrogg27 Member Join Date: Sep 2012 Posts: 189 Scroggg	It's just odd to me. When I emailed them to cancel the order back in October they responded that day and said it was no problem, they had other buyers who would want the comics I had purchased. Now I get no response after weeks.....and after they got my money.

01-05-2013, 11:27 PM	#4 (permalink)
mb209 Member Join Date: Aug 2012 Posts: 265	Ive been trying to reach them for 2 weeks. No reply ever. Phones always busy too.

01-06-2013, 12:38 AM	#6 (permalink)
J.MEISTER Member Join Date: Oct 2012 Posts: 363	And if that doesnt work... Then I sincerely do apologize. I tried. There is always ebay I guess?

01-06-2013, 12:43 AM	#7 (permalink)
J.MEISTER Member Join Date: Oct 2012 Posts: 363	Ps. If that doesnt work. Let me know and I can get you their direct number.

01-07-2013, 03:15 PM	#9 (permalink)
Scrogg27 Member Join Date: Sep 2012 Posts: 189 Scroggg	I sent the email a few hours ago and no response. I will give them to the end of today. Also I forgot to mention something else they did. My purchase was for 59.99. They sent two packages, one on Monday and the other arrived Tuesday for the same comic signed by the same artist and hit me for shipping both when it could have been in the same package. And my grand total was over $99. What a rip off.

01-07-2013, 03:42 PM	#11 (permalink)
Scrogg27 Member Join Date: Sep 2012 Posts: 189 Scroggg	It's a miracle, just got an email back from that Jeff guy stating that customer service will be in touch with me in the next 24 hours. Keeping my fingers crossed.