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Old 12-13-2008, 07:16 PM   #151 (permalink)
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Originally Posted by mwheeler27 View Post
Thanks BB! This should help JBS get to the bottom of this a lot faster. Calling is always better than emailing in situations like this. You have provided everything for quick reference while he's on the phone.

JBS, let us know what they say. Hopefully they make it right.
Ok I will try to call next week, will probably ask them about Sterling as well since I haven't heard back from them about that eitheir.
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Old 12-13-2008, 07:18 PM   #152 (permalink)
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hey big show, i didnt follow this break, what did youy guys miss?
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Old 12-13-2008, 07:26 PM   #153 (permalink)
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hey big show, i didnt follow this break, what did youy guys miss?
Are you sure you don't want to just read this thread? It's all in here.
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Old 12-13-2008, 07:41 PM   #154 (permalink)
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its really that much?
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Old 12-13-2008, 07:43 PM   #155 (permalink)
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its really that much?
What's really how much?
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Old 12-13-2008, 08:08 PM   #156 (permalink)
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ok i read it, now i know
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Old 12-14-2008, 03:59 PM   #157 (permalink)
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rcv'd my cards yesterday, Thanks

Those phone numbers for Topps will come in handy, I never have sent in all my shorted UPCs from Sterling FB, guess I'll call them this week
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Old 12-15-2008, 02:53 PM   #158 (permalink)
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I have all of the mini boxes in the case box so we are covered.


Thank you for contacting the Consumer Relations department for Topps.

We are sorry to hear that your recent purchase of a Topps product was missing cards Please note that the policy of the Topps Company regarding the request for missing product items requires that the consumer include the following items with their submission:

1) A letter of explanation
2) A copy of sales receipt / invoice
3) All pack wrappers & or mini boxes from the product
4) The UPC code (bar code) from the Main box

This should be sent to:

The Topps Company, Inc.
ATTN: Consumer Relations
401 York Ave.
Duryea, PA 18642

We will then review your issue and begin taking steps toward rectifying it, please allow 2-4 weeks for delivery. We hope this information is helpful to you. As always, please do not hesitate to contact our Customer Service team (By phone: 800-489-9149, or by Email:support@etopps.com) if you ever have any other questions, comments or suggestions. A customer service representative will be available to assist you between the hours of 9:00am - 4:30pm 800-489-9149, Monday through Friday.

Thank you once again for taking the time to write. We appreciate your interest in Topps and hope you continue to enjoy our products.

Sincerely,

Consumer Relations
The Topps Company, Inc.
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Old 12-30-2008, 10:19 PM   #159 (permalink)
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Any updates from Topps?
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Old 12-31-2008, 10:35 AM   #160 (permalink)
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Any updates from Topps?
Nope, sent in everything they needed give it time, I will call them again in awhile if I do not hear back from them. Please allow 2-4 weeks for delivery. So I will give them at least till Feb.
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Old 02-10-2009, 07:32 PM   #161 (permalink)
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Nope, sent in everything they needed give it time, I will call them again in awhile if I do not hear back from them. Please allow 2-4 weeks for delivery. So I will give them at least till Feb.
any updates
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Old 02-11-2009, 10:47 AM   #162 (permalink)
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any updates
Yes.

A copy of your email has since been forwarded to our management teams for further investigation.

That was on Feb 3rd. I am going to see what is up with them again.
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Old 02-24-2009, 04:12 PM   #163 (permalink)
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We got the replacement finally today. It was a Brandon Edwards auto Booklet 11/46.

att10 won the randomizer PM sent
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Old 02-24-2009, 05:52 PM   #164 (permalink)
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We got the replacement finally today. It was a Brandon Edwards auto Booklet 11/46.

att10 won the randomizer PM sent
I've never even heard of him?
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Old 02-24-2009, 05:54 PM   #165 (permalink)
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I've never even heard of him?
Braylon Edwards
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Old 02-24-2009, 06:10 PM   #166 (permalink)
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Ummm.. I think he's trying to say WHERE IS THE COPY AND PASTE OF THE RANDOMIZED LIST?
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