eBay low DSR feedback report (ongoing)

[alexlazarevich]

The Detailed Seller Rating (DSR) feedback system on eBay (1 thru 5 stars), when used honestly, can help to identify bad sellers. But in some cases, the DSR system is corrupt. The DSR system is not always based on reality or performance. The fact is that a buyer can leave a low DSR for any reason whatsoever, and never has to justify their feedback to anyone. For example, a buyer can receive a card in 5 days, as shown by the DC#, and then leave a (1) for "Shipping time". eBay does nothing to prevent this. This is a problem because low DSR's can cripple the small time eBay seller. They will pay more seller fees, get ranked lower in eBay searches, and ultimately will be blocked from selling altogether. Just a handful of these low DSR's can ruin the small time eBay seller.

I'm going to be posting some of the low DSR's that I receive from buyers in this thread. Low DSR's are commonly thought to be anonymous. They are not. A seller can pinpoint with exact precision who left them low DSR's with the following technique. (published on eBay's website) eBay Guides - DSR Are Not Anonymous How to Find It Out for Any Item. This is the technique that was used to pinpoint the low DSR's in my cases.

Contacting a buyer about low DSR feedback is against eBay policy However, eBay does not control these forums, and so this thread is intended as a way to pinpoint those buyers that leave low DSR's.

NOTE: This list is only intended for those buyers that seem to leave malicious low DSR's. In every case I list below, the buyer did not contact me and never expressed any dissatisfaction with the transaction. Additionally, the buyer left positive feedback, with no indication that there was any problem at all. If I made a mistake in the transactions, and the buyer contacted me regarding the problem, and then gave me low feedback/DSR's due to an error on my part, I will not list their eBay username here. Because that would be legitimate low feedback.

[alexlazarevich]

eBay ID: carblue123

eBay item: 2011 Bowman Chrome Tyler Matzek Rockies Future Fusion Fractor Orange 86/99 | eBay

Purchased via BIN/BO for $5 + $1.75 shipping, $6.75 total. Paid Dec 7th 2011. Shipped Dec 8th 2011. Delivered Dec 12th 2011. (DC#: 9101150134711062965457)

Positive feedback left on Dec 12th 2011. No other contact from buyer at all.

DSR's given:

• Item as described: 4
• Communication: 4
• Shipping time: 4
• Shipping and handling charges: 3

[alexlazarevich]

eBay ID: skipperdo

eBay item: 2011 Topps Inception Vincent Brown Chargers WR RC On Card Auto Grey 37/99 | eBay

Purchased via BIN/BO on Dec 1st 2011 via BIN/BO for $10 (free shipping). Paid Dec 3rd 2011. Shipped Dec 4th 2011. Delivered Dec 7th 2011. (DC#: 9101785091401388319415)

Positive feedback left Dec 7th 2011. No other contact from buyer at all.

Low DSR's given:

• Item as described: 2 *
• Communication: not given
• Shipping time: not given
• Shipping and handling costs: 5 (forced by free shipping)

* Please notice that in the item description I put the following text:
"Condition note: these Topps Inception cards are very condition sensitive. Small white dings show up easily on the corners and edges. All these cards were pulled from packs by me and handled very carefully, immediately put into sleeves and top loaders. Please see scan for detail of card. If you are unhappy with the condition of the card upon receiving it, I do accept 14 day returns."

[stephenu88]

Isn't everyone subject to these low DSR's? If you're getting them, I'm sure everyone else is too. I don't know what else you can do. People cry about the dumbest things sometimes. I just think they have buyers remorse. I would just block the bidder if its that much of an issue.

[sjscout]

Originally Posted by alexlazarevich

eBay ID: carblue123

eBay item: 2011 Bowman Chrome Tyler Matzek Rockies Future Fusion Fractor Orange 86/99 | eBay

Purchased via BIN/BO for $5 + $1.75 shipping, $6.75 total. Paid Dec 7th 2011. Shipped Dec 8th 2011. Delivered Dec 12th 2011. (DC#: 9101150134711062965457)

Positive feedback left on Dec 12th 2011. No other contact from buyer at all.

DSR's given:

• Item as described: 4
• Communication: 4
• Shipping time: 4
• Shipping and handling charges: 3

Unbeleiveable. You charged 1.75 for shipping which i assume is actual postage cost. You still get hit with pp fees on the 1.75, and had to purchase supplies too! In other words, you shipped it to him for less than it cost you, yet he gave you a 3.....

A truly terrible system! This is what happens because everyone offers free shipping. A buyer dings you because you did not give it to him free. they do not care that u lost money

It sucks!

[JLR0747]

great thread! I will be tuning in often! However, I hope there are not many updates.

[Zerokruel]

Originally Posted by stephenu88

Isn't everyone subject to these low DSR's? If you're getting them, I'm sure everyone else is too. I don't know what else you can do. People cry about the dumbest things sometimes. I just think they have buyers remorse. I would just block the bidder if its that much of an issue.

There has been big issues with other competitors purchasing from other TRS and leaving low DSR's score. This has cost some sellers - thousands of dollar every month in discounts and auction views, because they no longer come up in the top of the searches.

[Orangejello727]

Ive got a question..

If you dont put anything in the stars to highlight them, does that mean you gave them low DSR? Or you didnt leave anything?

Recently Ive been pissed with some sellers that charges me way too much for shipping and other sellers for communications problems. So instead of dinging them with low DSR, I just left nothing in the form of highlighting the stars.

This one douchebag wouldnt respond to my question about combining shipping like it said in his auction. I bought 14 things from him. His shipping to Canada was $8 each. Would have cost me $112 to ship $42 worth of cards.

Finally hit me with a Non paying and I sent him one final message saying I was going to pay then leave him with a negative and ask for a refund do to item not as described while filing with my CC for chargebacks. He finally gave in and adjusted my shipping to $14.50.

Package came and there was a damn USPS label for $1.98 and he shoved all the cards into a couple of penny sleeves in GU toploaders.

[stephenu88]

Originally Posted by Orangejello727

Ive got a question..

If you dont put anything in the stars to highlight them, does that mean you gave them low DSR? Or you didnt leave anything?

Recently Ive been pissed with some sellers that charges me way too much for shipping and other sellers for communications problems. So instead of dinging them with low DSR, I just left nothing in the form of highlighting the stars.

This one douchebag wouldnt respond to my question about combining shipping like it said in his auction. I bought 14 things from him. His shipping to Canada was $8 each. Would have cost me $112 to ship $42 worth of cards.

Finally hit me with a Non paying and I sent him one final message saying I was going to pay then leave him with a negative and ask for a refund do to item not as described while filing with my CC for chargebacks. He finally gave in and adjusted my shipping to $14.50.

Package came and there was a damn USPS label for $1.98 and he shoved all the cards into a couple of penny sleeves in GU toploaders.

WOW Some people will do anything to save a couple bucks

[kajshack]

The DSR system needs to be refined. Since the majority of sellers now print out labels through Ebay, Ebay has information about how much the seller actually paid for shipping relative to what they charged. They also have the tracking information to determine when the card was delivered. They should be able to block buyers from leaving low scores in shipping charges or shipping time if the seller charged a reasonable amount for shipping and delivered the card within a reasonable time frame. There is no way somebody should be able to leave low scores for a card that was delivered within 3 or 4 days and only charged $1.75 to ship.

BTW - Thank you Alex for doing this.

[alexlazarevich]

Originally Posted by Orangejello727

Ive got a question..

If you dont put anything in the stars to highlight them, does that mean you gave them low DSR? Or you didnt leave anything?

...

If you don't fill out any DSR's, or leave one of the DSR rows empty, that is NOT a low DSR. That is simply a non-feedback for the DSR.

And please keep in mind, I'm not trying to beat up on buyers. I was a buyer for 25 years before I sold my first card. I know what it's like to get jacked on shipping and receive a card all banged up to hell. If I make any mistake like that, or even if it's the post office fault, I refund the buyer and would never post their eBay ID as leaving low feedback.

What it comes down to is this: if I F up, then any low feedback is justified. I would hope a refund would persuade a buyer to leave positive or no feedback at all. But if I get a low score because of some fault of mine, even if the buyer is nasty about it in communication, then I wouldn't post that feedback here.

[bigzig]

Alex, do you have your handling time set to one day, and upload dc# within 24 hours? If you do AND the card is received within 4 business days then you're suppose to get an auto 5 on ship time.

Not much you can do about Item as Described and ship cost though. I've heard you can report buyers who leave low stars that conflict with a positive rating. If they have made a habit out of it then Ebay supposedly will sanction the buyer and remove the star ratings. It takes more than one report though. I haven't experienced it myself, but I have seen it disussed on the ebay forums.

[223]

All this crap would stop if seller's could leave negative's for d-bag buyers again.

[bmac56]

People should be required to sell like 10 items on ebay before being able to provide DSRs so they understand what's involved and how crappy it is to receive low DSRs because someone is too lazy to read item descriptions and shipping details before bidding.

[endthecurse]

Originally Posted by alexlazarevich

eBay ID: skipperdo

eBay item: 2011 Topps Inception Vincent Brown Chargers WR RC On Card Auto Grey 37/99 | eBay

This guy has been on my 'Blocked Bidder' list for a long time. Sorry he caught you, too.

For everyone else, block for your own good.

[7290morint]

I've actually had it where I was not able to rate the shipping time, it says that "the seller shipped in a prompt manner" and is therefore not ratable in terms of the DSR, because they also gave free shipping so I couldn't rate that as well. My thought was that if they use the eBay shipping and print the shipping label asap you probably cannot rate it?

[MasterOfTheDark]

Originally Posted by 7290morint

I've actually had it where I was not able to rate the shipping time, it says that "the seller shipped in a prompt manner" and is therefore not ratable in terms of the DSR, because they also gave free shipping so I couldn't rate that as well. My thought was that if they use the eBay shipping and print the shipping label asap you probably cannot rate it?

If the seller has 1 day handling selected, uses Ebay shipping (or uploads tracking within 24 hours of payment) and the item arrives within 4 days of payment, it's an automatic 5 for the ship time.

There was an additional 20% off of fees for the last month for 1 day handling and free shipping. Do both and get the additional discount on fees. Saved me a few bucks.

Thanks for doing this Alex!

[NonSportsCardForum]

With first class being slowed down, Im sure that will be put on the sellers now too.

[camarofan112]

What the buyers dont realize is the people selling the cards, and at a good cost mind you will be blocked soon from selling all together, eventualy they will have to use BIN at dumb prices to get the cards they want. so in essense they are only screwing themselves and other buyers by making the ebay market smaller and making it harder to find the card they want, and a possiblity to get a great deal on it. IMO this is what ebay wants, they want a amazon maket like place with BIN galore and free shipping all around. Problem is people want a auction site but soon enough it wont be a auction site anymore..But in the end people have no one to blame but themselves and will continue to complain that they cant find there card anywhere, sucks for them time to get off your low DSR rate leaving asses and hit a card show.

Also DSR should be left with the buyer aswell, to ban them from buying. I.E, if a listing says payment due within 72 hours and it takes the dude 8 days to pay, well WTF Low rate that crap. Ebay is currently a self eating watermelon, one day the bubble will pop and it will be a stright up BIN place to go, leaving that with whoever has the card and it being the only one aval for sale then the seller can sell it for whatever as a BIN. i find i get more money thru auctions. but im done with ebay as it is worthless to me now, way to much BS for such little endevor.

[anusinha]

I find that when Im a TRS i get much more frequent low DSRs than when Im not. I think that people purposefully give low DSRs to TRS out of spite.

[gatordeve86]

it might be because i am exhausted but the write up confuses me lol
i had 2 people leave me 1's for shipping time when i ship daily

[cruiserdaddy7]

DSRs are the biggest con around. Why you ask? They were invented for 2 simple reasons. #1: Low DSRs give Paypal an excuse to hold your money for 21 days.
#2: eBay can look kind for offering a 20% discount for top-rated, but we all know a 4.8 DSR across the board is nearly impossible.
Buyers seem to find joy in dinging these, and some totally skip leaving them which I would almost rather altogether. How easy would it be to buy from someone you dont like, and destroy their DSRs and leave them with higher fees, listing limits, and a paypal 21 day hold!

[dthimesch]

Originally Posted by cruiserdaddy7

DSRs are the biggest con around. Why you ask? They were invented for 2 simple reasons. #1: Low DSRs give Paypal an excuse to hold your money for 21 days.
#2: eBay can look kind for offering a 20% discount for top-rated, but we all know a 4.8 DSR across the board is nearly impossible.
Buyers seem to find joy in dinging these, and some totally skip leaving them which I would almost rather altogether. How easy would it be to buy from someone you dont like, and destroy their DSRs and leave them with higher fees, listing limits, and a paypal 21 day hold!

This is so true. It had gotten to a point that only about 1/3 of buyers actually leave feedback anymore, and I'd almost rather have it that way! A lot of time no feedback would probably save you. But at the same time if a person is malicious they are going to seek out giving you feedback instead of not giving you any do now you'd almost want all the feedback you can get all around it sucks.

[penny1fan]

my brother nor I cant even sell anymore on ebay do to these low DSR ratings..Its a joke! i got "suspended indefinatly" for nothing! the buyers purposly knock the ratings for whatever reason im not sure? as a buyer i also pay attention to shipping costs,if i can get a $25 card for $0.99 and the shipping is $5 who cares? i just got a nice card for $6 dlvd anyone else think of this the same way? if the shipping costs or estimated delivery time bothers you so much simply do not bid! as a seller i only charged $2 shipping and $0.50 combined shipping and shipping time was 2-3 days as stated in my auctions and i got suspend indefinatly? yeah ok middle fingers to you ebay ill save on all of them fees now.Eventually ebay will be overtaken and i cant wait!

[dthimesch]

I have a couple buyers to be careful of that recently dinged me good on DSR's

I don't have the detailed ratings because I can not quite figure out how to run that specific report but these 2 buyers made it extremely easy for to me figure out as it was multiple items in a time frame where it was only them leaving feedback.

eBay ID powejr01 feedback of 3754 Bought 5 cards from me with all the standard forms of communications throughout the transaction and left me 5 low marks (1 or 2) on communication.

eBay ID inserts4less feedback of 1158 Bought 3 cards from me with a total shipping price of 2.25 charged. Left positive feedback but gave me low marks (1 or 2) on all 3 on Shipping Cost.

Needless to say these 2 buyers are blocked from buying from me again.