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Old 08-10-2008, 04:24 PM   #1 (permalink)
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Default Paypal dispute

Have been using ebay and paypal for over 7 years now and have not ran into this type of issue.

I bought a Jonathan Stewart FB heroes auto #'d 21/25. Recieve the card on Friday and inspected it real quick from within the toploader. Was issuing feeback last night for a bunch of sales and gave the seller a positive. Transferred the card from a toploader to a one touch and noticed the top part of the card was completely pushed in . Messaged the seller about getting a refund. I even said I would eat the shipping cost back to him. This was his response (his spelling is impeccable):

"Sorry, the cardw ent int the toploader out of the ack, damage could only have been pre existing. The guy i bought the pack from was the one who put it there. There was no gaurantee of condition, but if you need to pursue a claim with Paypal, please do so. The card was undamaged when it left here."

He didn't even try to work something out. I filed a disput with paypal. Not sure if I will win but his non-willingness to work something out kind of irked me. If at any point a buyer is unhappy with an item I sold I would try to resolve it ASAP.

Any thoughts on how paypal is going to rule on this one?

Sorry for the rant on this one.
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Old 08-10-2008, 04:39 PM   #2 (permalink)
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I am sure paypal will tell you to send it back for a refund.
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Old 08-10-2008, 05:43 PM   #3 (permalink)
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Is it an on card auto or sticker? If you don't have any luck and it is a sticker auto I would think you could get a replacement.
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Old 08-10-2008, 06:03 PM   #4 (permalink)
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Is it an on card auto or sticker? If you don't have any luck and it is a sticker auto I would think you could get a replacement.
On card auto. Was thinking about trying to contact UD about getting a replacement. Figured I would let the dispute run its course. If I don't get a refund then I would seek a replacement from UD.
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Old 08-10-2008, 06:41 PM   #5 (permalink)
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you can absolutely get a refund but you need to send it back & dont make the same mistake i made. GET A SIGNATURE CONFIRMATION!

i bought a card for 150.00 last year that was described incorrectly. did a dispute, paypal instructed me to send it back. i returned it the same way it was shipped with delivery conf. USPS showed it delivered. paypal denied the claim because the seller stated "i never got no card back". paypal said that it could have been misdelivered because there was no proof to what address it went to. pretty contradictive huh? anything under 250.00 paypal allows delivery conf to cover the seller. i send it back the same way & get screwed.
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Old 08-10-2008, 06:46 PM   #6 (permalink)
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you can absolutely get a refund but you need to send it back & dont make the same mistake i made. GET A SIGNATURE CONFIRMATION!

i bought a card for 150.00 last year that was described incorrectly. did a dispute, paypal instructed me to send it back. i returned it the same way it was shipped with delivery conf. USPS showed it delivered. paypal denied the claim because the seller stated "i never got no card back". paypal said that it could have been misdelivered because there was no proof to what address it went to. pretty contradictive huh? anything under 250.00 paypal allows delivery conf to cover the seller. i send it back the same way & get screwed.
Thanks for the info. If paypal instructs me to send it back I will def use the signature confirm. Now could the seller not sign for it and continue to do so and then they send it back to me. Not sure how paypal can justify telling you send it back to seller. 9/10 times a seller would just say I never recieved the card back and win the dispute.
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Old 08-10-2008, 07:00 PM   #7 (permalink)
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Thanks for the info. If paypal instructs me to send it back I will def use the signature confirm. Now could the seller not sign for it and continue to do so and then they send it back to me. Not sure how paypal can justify telling you send it back to seller. 9/10 times a seller would just say I never recieved the card back and win the dispute.
not sure how that works but if paypal instructs you to ship it back i wouldnt imagine they would allow the seller to play that game. the way i see it, if he refuses to sign, you still get your money back. why should you have to be at his mercy just to sign? NOW, if you paid with a credit card you can bypass the whole paypal headache & have your cc company fight for you by doing a charge back.
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Old 08-12-2008, 10:12 AM   #8 (permalink)
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So paypal is telling me to send it back. I will send with Sig confirmation so the seller can't say he never recieved the card.

Now Paypal states seller has agreed to give a refund...not sure if that is standard language in the paypal dispute system? If seller did agree to give refund why wouldn't he just have done it in the first place avoiding the whole dispute

Also dying to see if this card makes it back to ebay....is there any way to alert buyers about the condition of the card? Sure the scumbag isn't going to list it as damaged.
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Old 08-12-2008, 10:14 AM   #9 (permalink)
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Originally Posted by ND3 View Post
So paypal is telling me to send it back. I will send with Sig confirmation so the seller can't say he never recieved the card.

Now Paypal states seller has agreed to give a refund...not sure if that is standard language in the paypal dispute system? If seller did agree to give refund why wouldn't he just have done it in the first place avoiding the whole dispute

Also dying to see if this card makes it back to ebay....is there any way to alert buyers about the condition of the card? Sure the scumbag isn't going to list it as damaged.
How much is the card worth to waste money on sig confirmation? I would say if its under $100 let it ride with just delivery confirmation. I wonder what happens if they refuse delivery?
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Old 08-12-2008, 10:20 AM   #10 (permalink)
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How much is the card worth to waste money on sig confirmation? I would say if its under $100 let it ride with just delivery confirmation. I wonder what happens if they refuse delivery?
$45 At this point it is the principle. I contacted the guy before putting in the dispute and he was a complete j/o about the whole thing. Again if any buyer of mine was unhappy after recieving an item I would either refund or come to some amicable resolution before letting it get to paypal.
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