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Old 05-24-2011, 02:23 PM   #1 (permalink)
dthimesch's Avatar
Join Date: Aug 2010
Location: Gilbert, AZ
Posts: 22,821
Default eBay help with selling manager

Question for anyone that uses selling manager. When you are looking at your sold items. You used to be able to select a single or number of buyers and send a bulk email from a eBay created template or a custom template that you made. I liked to use this option because it seemed like my communication DSR would slip a bit and I liked to use it for feedback reminders also. Using it for both had both raised my communication DSR and persuaded more buyers to actually leave feedback.

Well today the option to use the bulk email or the templates are gone and the only way to contact them is to go through each item and selecting to contact buyer.

Did this disappear for everyone else? More importantly, can you still bulk email and I'm just not finding it anymore?
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Old 05-24-2011, 04:16 PM   #2 (permalink)
dthimesch's Avatar
Join Date: Aug 2010
Location: Gilbert, AZ
Posts: 22,821

hmm so I think I found it. It appears that eBay automatically will send the emails I basically wanted to for me. Just sucks cause I like sending the feedback reminder a day or two after they receive the item, where as eBay sends the reminder 30 days after. If a buyer has not left feedback within a week or so they most likely are not leaving feedback so a 30 day reminder does not do much.
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