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Old 01-06-2012, 12:36 PM   #1 (permalink)
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Default _____ Ebay!

Title says it all...

Does anyone think that the DSR system is full of crap especially when people want to screw you over?

Anyone know if there is anything that can be done about it?

Thanks for the read!
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Old 01-06-2012, 12:37 PM   #2 (permalink)
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Actually...no. I think you are the 1st to ever complain about it
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Old 01-06-2012, 12:39 PM   #3 (permalink)
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Its possible depending on the issue. Several threads on this already. Most of the time though ebay will side with the buyer so your probably out of luck.
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Old 01-07-2012, 12:24 AM   #4 (permalink)
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YAY eBay!?
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Old 01-07-2012, 09:13 AM   #5 (permalink)
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The DSR system is what it is. There isn't anything inherently wrong or evil having customers rate a transaction on a scale from 1 to 5. The problem is that eBay CEO John Donahoe wants to make the numbers "meaningful". They want to say that a seller with high DSR's is a "good" seller and possibly reward them. They want to say that a seller with low DSR's is a "bad" seller and possibly penalize them.

The problem is that your DSR's are largely a factor of what items you sell, and not of the seller themselves. Used items tend to get lower DSR's than new. Valuable items tend to get higher DSR's than inexpensive items. Digital delivery items tend to get higher DSR's than physical items. Items selling to kindly gray-haired grandmothers tend to get higher DSR's than items selling to teenage hoodlums.

Amazon also has customers rate their sellers on a scale from 1 to 5, and even tabulates the number out to 3 digits. But, nobody cares. The customer doesn't say 'whoa. This seller has a 4.763, and I refuse to buy from anyone with less than a 4.764'.

My best advice would be to ignore DSR's completely. Focus on selling more stuff faster and offering good customer service, and the DSR's will tend to sort out. Maybe check in on them once a month. Then, if you think they're lacking, consider tweaking how you do things based on your weak spots. Or sell scrapbooking supplies and cute pictures of cats to kindly gray-haired grandmothers and bump up your average.
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Old 01-07-2012, 10:52 AM   #6 (permalink)
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Quote:
Originally Posted by checkoutmydeals View Post

My best advice would be to ignore DSR's completely. Focus on selling more stuff faster and offering good customer service, and the DSR's will tend to sort out. Maybe check in on them once a month. Then, if you think they're lacking, consider tweaking how you do things based on your weak spots. Or sell scrapbooking supplies and cute pictures of cats to kindly gray-haired grandmothers and bump up your average.
This is much easier said than done when you have a 20% discount on your final value fees that can equal $200-$400 a month in discounts.
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