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Old 09-19-2012, 11:48 AM   #1 (permalink)
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Default old ebayer, new problem... please help!

Hello all!

Not sure if this is the right forum to get help... but here goes...

I've been on ebay for 10 years. I don't buy/sell as rampantly as some of the power sellers on these forums do, but I use ebay pretty consistently. In 10 years I've managed to have only a handful of issues and all were usually caused by minor miscommunication and easily rectified. I've never had a negative or even neutral feedback. Proud to say... I'm a good ebayer.

So, I sell a card. WWE Ultimate Rivals CM Punk auto. $10 start bid, $25 BIN. Not looking to make a fortune, just make a little money to buy more cards...

20 minutes after I list the item... boom, it sells. I send invoice, pack the card, and wait for payment. And wait. And wait. I state in my boilerplate disclaimer that payment is due within 3 days, Paypal only, etc, etc... and I've never had issue. Sometimes people email and ask for an extra day or two to pay and I'm cool as long as communication is kept.

So I email him after 4 days with a friendly payment reminder. Nothing. No response, no payment. I email a slightly more stern email after 8 days. Still zero communication from the guy. He has 99.2% feedback which was disappointing but not the end of the world - his only negative feedback was as a seller.

What to do? Once in the past a buyer won an auction then emailed and said he couldn't pay for the item so, sorry, but he's not paying for it. I was pissed, but I can't leave neg feedback and I knew the relisted item would sell quickly (and it did) so I just let it go.

I've never filed a claim... seems a long, silly proces. And I can't leave neg feedback (kind of don't want to for fear of receiving the same).

Just relist and forget it? File claim? Any help that can be offered is greatly appreciated.
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Last edited by Super8er; 09-19-2012 at 11:50 AM. Reason: bad grammar
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Old 09-19-2012, 11:51 AM   #2 (permalink)
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File the NPB and keep moving.
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Old 09-19-2012, 11:51 AM   #3 (permalink)
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In order to protect yourself honestly you'd want to file the claim. This not only gives the buyer more time to pay, but if you relist and sell, this buyer could then pay you and then your stuck with 2 buyers and 1 card. This also gets you the fees back if he doesnt pay, tags his account (non payment), but would freeze him from leaving you a negative (sucks but sellers cant leave negatives anymore regardless).
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Old 09-19-2012, 11:52 AM   #4 (permalink)
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you should have filed after 4 days and then he/she gets 4 more days. by now you would have gotten your fees back, he/she would have gotten a strike and you could relist and block this buyer.

I have one right now that is ending in a few hours. I accepted buyers offer on 9/11, and since then nothing. Person has 100% feedback, last one on 9/10. They will be blocked and given a "Negative" positive to warn others once the case is closed.

You may say 3 days, but that doesn't matter to ebay, minimum is 4 days until you can open a case anyway.

Set it up for auto NPB claims and reminders. You can choose the time frame buyers get.
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Old 09-19-2012, 12:00 PM   #5 (permalink)
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Quote:
Originally Posted by iluvfish2 View Post
In order to protect yourself honestly you'd want to file the claim. This not only gives the buyer more time to pay, but if you relist and sell, this buyer could then pay you and then your stuck with 2 buyers and 1 card. This also gets you the fees back if he doesnt pay, tags his account (non payment), but would freeze him from leaving you a negative (sucks but sellers cant leave negatives anymore regardless).
This is some sound advice, and if I were you, I would do this.
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Old 09-19-2012, 01:21 PM   #6 (permalink)
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Hey guys,

I really appreciate all the advice. I think I am going with iluvfish2's advice and file the claim. Also, thank you to whomever moved my thread to the proper area.
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Old 09-19-2012, 01:43 PM   #7 (permalink)
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All buyers have 100% positive feedback, as negative feedback can only be left for sellers. So you can't really make anything out of the fact that someone has 100% positive feedback as a buyer.

It's still possible they could pay. Sometimes, the buyer isn't aware there is a problem. People don't always check their email, but they'll usually notice if they log in to eBay and there's a claim against them.
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