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Old 03-03-2010, 07:56 PM   #1 (permalink)
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Default At what point do I need to contact the BBB? (UD)

This probably could be in the basketball thread, but not a big deal so I'll post here. Back in late January/early February I redeemed 2 redemptions. First one being a Kobe Letter Patch Auto /5'ish from '08 SPA and also a Michela Beasley RPA /399'ish? I know Kobe is not being made and Beasley, well who knows, not even UD does. I called December 12 of '09 to request replacements. The rep asked me who I collect and I said that I didn't think it should be out of the question to get a Kobe auto in return. His was response was.."we'll seee". My response was if thats not possible to please send me something comparable to them. Nearly 3 months has now went by with no mail in the box from UD as of yet. I checked the website and it still says replacements requested. Anyone else having issues getting cards replaced lately? And at what point do I need to file a claim with the BBB? I know a few have on here before and seemed to of had some success in doing so. Any input would be greatful...thanks.
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Old 03-03-2010, 08:02 PM   #2 (permalink)
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In the same boat as you. Redeemed a Kobe in June of '09,waiting on my replacement since Sept '09. Every week I call, every week I am told it should be soon
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Old 03-03-2010, 08:07 PM   #3 (permalink)
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A general comment I would add to this discussion... If you have a consumer complaint against a company, the BBB is not the way to go. File a complaint with the state attorney general of the state the company you're complaining about is located. It may also be wise to file a complaint with your own state's attorney general if you are located in a different state than the one the company is located in.
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Old 03-03-2010, 08:07 PM   #4 (permalink)
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it does not hurt to file with the BBB. doesn't take too long and got me results when i did it back when i had problems with 08 spa football. or just keep calling them. i'm sure they have to deal with a lot of people and problems and many times the squeaky wheel gets the grease.
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Old 03-03-2010, 08:14 PM   #5 (permalink)
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what's the BBB?
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Old 03-03-2010, 08:21 PM   #6 (permalink)
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Better Business Bureau

With Kobe being exclusive with Panini, would that have any effect on his signing for UD?
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Old 03-03-2010, 08:24 PM   #7 (permalink)
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Better Business Bureau

With Kobe being exclusive with Panini, would that have any effect on his signing for UD?
I was wondering that myself except with the "exclusive" deal that Press Pass signed with Tebow. Does that mean UD or Topps would have to pay PP to get Tebow to sign?
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Old 03-03-2010, 08:28 PM   #8 (permalink)
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Is that gonna in turn make Topps, UD and Panini products cost more??!?
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Old 03-03-2010, 08:52 PM   #9 (permalink)
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Quote:
Originally Posted by ricefan77 View Post
it does not hurt to file with the BBB. doesn't take too long and got me results when i did it back when i had problems with 08 spa football. or just keep calling them. i'm sure they have to deal with a lot of people and problems and many times the squeaky wheel gets the grease.
I thought there was a handful of people that went this route with some success for the 08 football. I'm trying to keep my patience with them to get a fair replacement, but GD it's been a year plus now!
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Old 03-03-2010, 10:03 PM   #10 (permalink)
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Don't get your hopes high, those mofos at Upper Deck really know how to piss off their customers. A while back I had pulled a Dual auto of Joe Montana / Joe Namath /5 and the replacements that they sent me was a 3 color Flacco SPA /999 and a Bart Starr /15 auto from Ultimate. I cried and complained and all they said was, sorry it's all we could do.
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Old 03-03-2010, 10:18 PM   #11 (permalink)
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There are zero Kobe cards in UD's inventory,at least that's what they've told me since February
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Old 03-03-2010, 10:26 PM   #12 (permalink)
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Quote:
Originally Posted by gman71 View Post
There are zero Kobe cards in UD's inventory,at least that's what they've told me since February
hmmm...how 'bout MJ or LBJ?? Ohh what a wet dream!!!!!!
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Old 03-03-2010, 10:47 PM   #13 (permalink)
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hmmm...how 'bout MJ or LBJ?? Ohh what a wet dream!!!!!!
From what I was told last week, they have MJ & Bron autos that are incoming that are supposed to sent out for higher end replacement requests. That's what I'm waiting on
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Old 03-04-2010, 08:35 AM   #14 (permalink)
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Default I WIN! UD can suck it!

You guys have nothing on me, consider yourselves LUCKY!

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Those effing aholes refused to do anything, and I'm out $4k++, and this was AFTER a letter from my attorney.

I still want satisfaction!

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Old 03-04-2010, 10:35 AM   #15 (permalink)
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How many times have you called UD about this? It kinda sounds like just the one time to request a replacement. If that's the case, then maybe a few more phone calls are warranted before you file with the BBB? I would call once a week about it, and if that still doesn't work, ask to talk to a manager.
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Old 03-04-2010, 10:40 AM   #16 (permalink)
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Quote:
Originally Posted by golferphil View Post
I was wondering that myself except with the "exclusive" deal that Press Pass signed with Tebow. Does that mean UD or Topps would have to pay PP to get Tebow to sign?
TT's deal with Press Pass is only good against SAGE. He is free to sign for all the real card companies, but he is not allowed to sign for SAGE. PP is making a big deal about it but its good for nothing.

On another note Topps isnt making football cards any more so they were out of the equation from the get-go.
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Old 03-05-2010, 10:12 PM   #17 (permalink)
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Just a little update on my redemption replacements. I received a phone call from Nick Leslie (CSM manager, UD) about my situation. This matter is gonna be settled by Monday. We discussed possible replacements and what I was looking to get...I think I shall be happy. It sounds as if he is gonna make right for me. I will be updating on Monday with the news.
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