How do I get replacements for damaged or missing cards?

[pat_blowoutcards]

Please contact the card manufacturer for details.

Generally, the process goes something like this:
- Save the box and packs as they may ask you to send them in
- Save the receipt or invoice for the product
- Contact the manufacturer over the phone or email or skip this and go to next step
- Send the damaged cards or correspondence to the correct address (using tracking or delivery confirmation for proof, just in case)


Will update the Manufacturer contact info below soon. If in doubt, always visit the Manufacturer's website for most current contact information.

In alphabetical order:


Artbox Entertainment
27412 Calle Arroyo
San Juan Capistrano, CA 92675
Phone: (949) 443-1172
Website: Artbox Entertainment

Bench Warmer
P.O. Box 65631120
Edison, NJ 08818
Phone: (732) 221-8264
Website: Bench Warmer Trading Cards - Sexy Ladies and Sports!

Cardsone.com
1201 Euclid Ave SE
Cleveland, TN 37311
Website: Welcome to Cardsone

Donruss/Leaf/Playoff
2300 Randol Mill Road,
Arlington, TX 76001
Phone: (800) 852-8833
Website: Donruss Trading Cards

In The Game
135 West Beaver Creek Road
Box #604
Richmond Hill ON L4B 1C0
Website: In The Game Trading Cards : Home

JUST MINORS
1500 Wilson Way, Suite 250
Smyrna, GA 30082
Phone: (770) 805-4044
Website: Just Minors: Cards and Autographed Memorabilia of Top Baseball Prospects

Racing Champions / Press Pass
9115 Harris Corners Parkway, Suite 200
Charlotte, NC 28269
Phone: (704) 942-3060
Fax: (704) 942-3075
Website: Rcertl - Your Source For The Best In Die Cast Collectibles and Toys

Razor Entertainment
10835 Sanden Drive
Dallas, TX 75238
Phone: 214-393-4510
Website: Welcome to Razor Entertainment Group

Rittenhouse Archives Ltd. (non-sport)
1653 The Fairway, Suite 200
Jenkintown, PA 19046
Phone: (215) 884-9410
Fax: (215) 572-5233
Website: Scifihobby.com NonSport Trading Cards| A Division of Rittenhouse Archives Limited

SA-GE Collectibles, Inc
31735 Riverside Drive, #C231
Lake Elsinore, CA 92530
Phone: (909) 678-6449
Website: index

The Topps Company, Inc./Bowman
One Whitehall Street
New York, New York 10004-2109
Phone: (212) 376-0300
Fax: (212) 376-0623

For damages/replacements, mail cards to:
The Topps Company
ATTN: Consumer Relation Dept.
401 York Ave.
Duryea, PA 18642

Website: TOPPS - Welcome to the home of topps!

Tristar
Website: Autographs by TRISTAR Productions, Inc. - The Nation's Premier Producer of Sports Collectible Shows and Memorabilia

Upper Deck
5909 Sea Otter Place
Carlsbad, CA 92008
Phone: (760) 929-6500
Website: The Upper Deck Company: Sports Trading Cards, Authentic Memorabilia, Sports Collectibles, & Entertainment Products

Wizards of the Coast, Inc.
1600 Lind Ave. SW, Ste. 400
Renton, WA 98055
Phone: 425-226-6500
Website: Wizards of the Coast

WizKids Inc
2002 156th Ave. NE
Bellevue WA 98007
Website: WizKids Games

[go_steelers07]

please sticky this Pat and don't allow anyone to post to it.

The Topps Company
401 York Ave.
Duryea, PA
18642

ATTN: Consumer Relation Dept.

[lkk116]

I thought they shut down their Duryea office no?

[jacobbigshow]

You might as well add their phone support # of 1-800-489-9149. They are now telling me to call them after 2 months I sent in the mail my letter about the auto missing from Topps Sterling, now I gotta get on the phone with these idiots. UD sux, now Topps is starting to stink, looks like I won't be buying any of the 2 next year.

[hockeyjunkie99]

Originally Posted by jacobbigshow

You might as well add their phone support # of 1-800-489-9149. They are now telling me to call them after 2 months I sent in the mail my letter about the auto missing from Topps Sterling, now I gotta get on the phone with these idiots. UD sux, now Topps is starting to stink, looks like I won't be buying any of the 2 next year.

There's all was tristar, sage and presspass

[pat_blowoutcards]

go_steelers07, thanks for the info...I'm trying to compile all the damage/replacement info here so that you guys don't have to retype it everytime someone asks the same question. then if someone asks, we can just direct them here. I will update the original post as more info is posted.

thanks
pat

[pat_blowoutcards]

Also, if you've sent cards in for replacement recently, please post the procedure in detail here and i will update the original post. ie, "i called their customer service number first and they gave me an address", or "I just sent cards in to this address", or "I emailed them first", etc...

I realize we get a lot of the same questions over and over, so I'm trying to centralize some of this info here in the FAQ's area to reduce unnecessary clutter.


Thanks!

[tke96]

Donruss-
use their site:
Donruss Trading Cards. If you do not have an account with them, make one. Then it is easy from there! They even streamlined pre-2008 redemptions with this system.

[jacobbigshow]

Well an update for Topps, good work, they told me they never got my letters in the mail, so all of my redemptions I mailed in are now missing and now she told me to scan and fax in my letter concerning the Topps Sterling missing auto. Lets see if they do anything about it now.

[tke96]

Originally Posted by jacobbigshow

Well an update for Topps, good work, they told me they never got my letters in the mail, so all of my redemptions I mailed in are now missing and now she told me to scan and fax in my letter concerning the Topps Sterling missing auto. Lets see if they do anything about it now.

Did you use delivery confirmation or a trackable package? How about a scan/copy of the redemptions before mailing? These would help our cause!