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Old 12-21-2011, 12:56 AM   #1 (permalink)
ckilgor5's Avatar
Join Date: Jul 2011
Location: Tennessee
Posts: 1,656
Default UD Customer Support

Disappointed to say the least. I've emailed them twice trying to request a replacement for two 09-10 Artifacts rookie redemptions (Michael Del Zotto and Evander Kane). I'd like to have these cards but they've been listed as "in stock, ready to ship" since I redeemed them and it appears they're not going to be sent my way. I don't understand a. why they would say they're in stock and six months later, still nothing and b. why they wouldn't even reply to an email about a replacement. I am high on Upper Deck, I think they do hockey very well, but this was slightly discouraging.

If anyone has any advice for me that'd be greatly appreciated.
I collect Carolina Hurricanes (Cam Ward, Eric Staal, Jeff Skinner, Justin Faulk, etc.), Atlanta Braves Jason Heyward and Clayton Kershaw.
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Old 12-21-2011, 01:17 AM   #2 (permalink)
Join Date: Apr 2010
Location: Lansing...ugh
Posts: 1,212

Well, I'm waiting on a redemption since 2009, requested a replacement on 10/17/2011 and this is what it says for status:

Replacement Requested 10/27/2011- took them 1 week to get back to me, and 4 days after that to finally put it in.

Good luck...sorry I have no encouraging words
Detroit sports fan, not collecting right now but will be again soon!
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Old 12-21-2011, 01:41 AM   #3 (permalink)
natbornkiller's Avatar
Join Date: Oct 2008
Location: bkNY
Posts: 15,906

they invented a thing call the telephone
this one goes out to some of the members

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Old 12-21-2011, 02:10 AM   #4 (permalink)
Bamboo's Avatar
Join Date: Sep 2011
Posts: 582

Call em up, can't ignore you there!
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Old 12-21-2011, 06:29 AM   #5 (permalink)
WhacksPacks's Avatar
Join Date: Apr 2010
Posts: 2,896

UD and Customer Support needn't be listed in the same sentence.
Andrelton Simmons Master Rainbow and .net Domains are 4 sale! PM Me!
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Old 01-04-2012, 02:24 PM   #6 (permalink)
ernieren's Avatar
Join Date: Feb 2009
Location: LWR FL
Posts: 2,522

Try them on FB or twitter as well.
Collect Drew Bledsoe, 2012 topps Chrome and 91 STC football PSA graded.
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Old 01-04-2012, 02:25 PM   #7 (permalink)
Join Date: Oct 2009
Posts: 1,000

UD sucks. go bankrupt already
Collecting HOF Autos From All Sports
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