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TPence1970 02-20-2012 01:56 PM

eBay/PayPal Question
 
Here's the situation :

I sold a card on 2/12/12. The buyer paid & I shipped on 2/13 using PayPal shipping to the buyers confirmed address. The card shows delivered on 2/16 (tracking below). Buyer claims non receipt. Will I lose if he files a claim ?

Detailed Results:

Delivered, February 16, 2012, 12:34 pm, ASBURY PARK, NJ 07712
Out for Delivery, February 16, 2012, 8:52 am, ASBURY PARK, NJ 07712
Sorting Complete, February 16, 2012, 8:42 am, ASBURY PARK, NJ 07712
Arrival at Post Office, February 16, 2012, 7:08 am, ASBURY PARK, NJ 07712
Processed through USPS Sort Facility, February 16, 2012, 2:02 am, EATONTOWN, NJ 07799
Processed through USPS Sort Facility, February 15, 2012, 11:18 am, KEARNY, NJ 07099
Depart USPS Sort Facility, February 14, 2012, CINCINNATI, OH 45234
Processed through USPS Sort Facility, February 14, 2012, 1:15 am, CINCINNATI, OH 45234
Dispatched to Sort Facility, February 13, 2012, 7:09 pm, CINCINNATI, OH 45255
Acceptance, February 13, 2012, 4:46 pm, CINCINNATI, OH 45255
Electronic Shipping Info Received, February 13, 2012

Zerokruel 02-20-2012 01:57 PM

You will win under the seller protection policy.

TPence1970 02-20-2012 01:58 PM

That's what I thought/hoped would happen.

baytowntex 02-20-2012 02:50 PM

you will win automatic

alexlazarevich 02-20-2012 02:51 PM

I would just add...

If the card is under $250, then you will win the claim.

If the card is $250 or more, you will only win the claim if you used Signature Confirmation. On a $250+ item, you will lose the claim if you don't have Sig Conf, even if Delivery conf shows it was delivered.

Good luck!

bigbensbff 02-20-2012 02:51 PM

you win but the address must be a confirmed paypal address. you would likely get a warning before printing the label so you should have no issues here.

hatcher 02-20-2012 03:19 PM

Could you post the Buyers Ebay name so I can block them.

bigzig 02-20-2012 06:16 PM

You will win, but buyer will be able to leave whatever feedback he wants. I would suggest to remain polite and assure him you are checking with the po and ask him to do the same.

I have had it happen a handfull of times where a card shows delivered, but actually arrives up to a week later.


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