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Old 02-20-2012, 01:56 PM   #1 (permalink)
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Default eBay/PayPal Question

Here's the situation :

I sold a card on 2/12/12. The buyer paid & I shipped on 2/13 using PayPal shipping to the buyers confirmed address. The card shows delivered on 2/16 (tracking below). Buyer claims non receipt. Will I lose if he files a claim ?

Detailed Results:

Delivered, February 16, 2012, 12:34 pm, ASBURY PARK, NJ 07712
Out for Delivery, February 16, 2012, 8:52 am, ASBURY PARK, NJ 07712
Sorting Complete, February 16, 2012, 8:42 am, ASBURY PARK, NJ 07712
Arrival at Post Office, February 16, 2012, 7:08 am, ASBURY PARK, NJ 07712
Processed through USPS Sort Facility, February 16, 2012, 2:02 am, EATONTOWN, NJ 07799
Processed through USPS Sort Facility, February 15, 2012, 11:18 am, KEARNY, NJ 07099
Depart USPS Sort Facility, February 14, 2012, CINCINNATI, OH 45234
Processed through USPS Sort Facility, February 14, 2012, 1:15 am, CINCINNATI, OH 45234
Dispatched to Sort Facility, February 13, 2012, 7:09 pm, CINCINNATI, OH 45255
Acceptance, February 13, 2012, 4:46 pm, CINCINNATI, OH 45255
Electronic Shipping Info Received, February 13, 2012
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Old 02-20-2012, 01:57 PM   #2 (permalink)
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You will win under the seller protection policy.
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Old 02-20-2012, 01:58 PM   #3 (permalink)
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That's what I thought/hoped would happen.
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Old 02-20-2012, 02:50 PM   #4 (permalink)
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you will win automatic

Last edited by iluvfish2; 02-20-2012 at 06:53 PM. Reason: mod edit
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Old 02-20-2012, 02:51 PM   #5 (permalink)
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I would just add...

If the card is under $250, then you will win the claim.

If the card is $250 or more, you will only win the claim if you used Signature Confirmation. On a $250+ item, you will lose the claim if you don't have Sig Conf, even if Delivery conf shows it was delivered.

Good luck!
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Old 02-20-2012, 02:51 PM   #6 (permalink)
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you win but the address must be a confirmed paypal address. you would likely get a warning before printing the label so you should have no issues here.
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Old 02-20-2012, 03:19 PM   #7 (permalink)
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Could you post the Buyers Ebay name so I can block them.
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Old 02-20-2012, 06:16 PM   #8 (permalink)
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You will win, but buyer will be able to leave whatever feedback he wants. I would suggest to remain polite and assure him you are checking with the po and ask him to do the same.

I have had it happen a handfull of times where a card shows delivered, but actually arrives up to a week later.
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