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Old 08-26-2012, 04:21 PM   #1 (permalink)
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Default ebay question

so i guess in over 150+ purchases it was bound to happen sometime to me.

it's a small-time card so I'm not pulling my hair out over it or anything, just curious what I should do.

2012 Luke Kuechly Panthers prestige xtra points Gold rookie | eBay

paid on the 10th, listed as shipped on the 11th without tracking info. The projected delivery date came and went. I've tried to contact the seller via message twice in the last 5 days and haven't heard anything.

What is my next step?
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Old 08-26-2012, 04:24 PM   #2 (permalink)
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This happened to me for the first time the other week as well. All you have to do is file a case with ebay customer service. The seller then has like seven days to respond. If they don't ebay will issue you a refund.
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Old 08-26-2012, 04:50 PM   #3 (permalink)
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After 3 weeks and no response from the seller it's time to file a claim.

It should be on the drop down menu to the right of your "purchased item". Should be something like "report a problem with this transaction", and go from there.
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Old 08-27-2012, 02:10 PM   #4 (permalink)
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Quote:
Originally Posted by bigzig View Post
After 3 weeks and no response from the seller it's time to file a claim.

It should be on the drop down menu to the right of your "purchased item". Should be something like "report a problem with this transaction", and go from there.
so I should roughly wait one or two more days you're saying?
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Old 08-27-2012, 02:16 PM   #5 (permalink)
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No, he is saying file a claim now. The projected delivery date is usually a weekand then another 5 days of no response. Open a claim...
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Old 08-27-2012, 02:17 PM   #6 (permalink)
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Quote:
Originally Posted by Clarka3 View Post
so I should roughly wait one or two more days you're saying?
Heck no, file immediately. There is NO excuse for this long on shipping or no communication.
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Old 08-27-2012, 02:19 PM   #7 (permalink)
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You really are asking what to do next?

File a claim.
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Old 08-27-2012, 06:34 PM   #8 (permalink)
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Even after you file a claim you have to wait for seller reponse, so it could take several more days anyway. If it arrives in that time, great. If not, you get your money back.
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Old 08-27-2012, 07:21 PM   #9 (permalink)
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Quote:
Originally Posted by Clarka3 View Post
so I should roughly wait one or two more days you're saying?
No. Sorry. I was rounding up on the time frame. If the seller had responded I would've advised to maybe wait a little longer. With no response over 5 days I'd say you've waited long enough.
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Old 08-28-2012, 12:21 PM   #10 (permalink)
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ok dumb question- I tried to do it through ebay, but the card/transaction doesn't show up on the list when that comes up. should I do it through paypal?
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Don't ask me how much I want to offer. Come with a price in mind. If I don't want it or think it's worth that, I will let you know.
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Old 08-28-2012, 02:39 PM   #11 (permalink)
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Quote:
Originally Posted by Clarka3 View Post
so i guess in over 150+ purchases it was bound to happen sometime to me.

it's a small-time card so I'm not pulling my hair out over it or anything, just curious what I should do.

2012 Luke Kuechly Panthers prestige xtra points Gold rookie | eBay

paid on the 10th, listed as shipped on the 11th without tracking info. The projected delivery date came and went. I've tried to contact the seller via message twice in the last 5 days and haven't heard anything.

What is my next step?
Means he shipped either PWE or didnt bother to put DC on it so id say its prob lost. File claim when the time comes... you'll have to wait sometime
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Old 08-28-2012, 03:33 PM   #12 (permalink)
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In the "purchases" column on your my ebay page find the card in question. To the right of the card should be a few options:

View order details
Save this seller
More actions


Click more actions then click resolve a problem.

I'm not familiar with how to do a screen shot on my phone or else I would show you.
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Old 08-28-2012, 03:34 PM   #13 (permalink)
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ok this is weird. ebay sent me an email saying "how do you like your... (card)", and it has a button that says "Resolve a Problem". When I click it however, I pick the "item not arrived" option and my missing card doesn't appear in that field. What do I do now?
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pending: w8lifter28 (customs),

Don't ask me how much I want to offer. Come with a price in mind. If I don't want it or think it's worth that, I will let you know.
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Old 08-28-2012, 03:48 PM   #14 (permalink)
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Quote:
Originally Posted by Clarka3 View Post
ok this is weird. ebay sent me an email saying "how do you like your... (card)", and it has a button that says "Resolve a Problem". When I click it however, I pick the "item not arrived" option and my missing card doesn't appear in that field. What do I do now?
Click on the item from your purchase history. Click on order details. Click on the arrow and select resolve a problem. Fill out the info.
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Old 08-28-2012, 04:59 PM   #15 (permalink)
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i do that, and then it gives me the run-around a bit, then I open a case and the card in question isn't there. that's the hang-up.
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THE Luke Kuechly Super Collector
pending: w8lifter28 (customs),

Don't ask me how much I want to offer. Come with a price in mind. If I don't want it or think it's worth that, I will let you know.
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Old 08-28-2012, 06:01 PM   #16 (permalink)
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The only other thing I would know to do is either call ebay or try filing through paypal.
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Old 09-05-2012, 11:37 PM   #17 (permalink)
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update- won my dispute today. thanks for answering my questions!
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THE Luke Kuechly Super Collector
pending: w8lifter28 (customs),

Don't ask me how much I want to offer. Come with a price in mind. If I don't want it or think it's worth that, I will let you know.
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Old 09-26-2012, 10:43 AM   #18 (permalink)
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update- seller came back and shot me a message yesterday saying that they still have the card and would like to ship to make up for the mistake. Of course, I already bought another so I don't need it.

They really seem keen on wanting me to change my feedback that I left. What do you think?
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THE Luke Kuechly Super Collector
pending: w8lifter28 (customs),

Don't ask me how much I want to offer. Come with a price in mind. If I don't want it or think it's worth that, I will let you know.
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Old 09-26-2012, 12:33 PM   #19 (permalink)
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They have 4 negatives in the last month for the exact same thing.

Unless they get them all removed, they might as well just start over.

eBay Feedback Profile for jlynn8951
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Old 09-26-2012, 12:50 PM   #20 (permalink)
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Quote:
Originally Posted by Clarka3 View Post
update- seller came back and shot me a message yesterday saying that they still have the card and would like to ship to make up for the mistake. Of course, I already bought another so I don't need it.

They really seem keen on wanting me to change my feedback that I left. What do you think?
Block and move on
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Old 09-26-2012, 01:12 PM   #21 (permalink)
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Block and move on
+1.....and keep on keepin' on sir!
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Old 09-27-2012, 09:17 AM   #22 (permalink)
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thanks fellas. wasn't too keen on changing my feedback for somebody that just walked away from ebay with auctions on the table.
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THE Luke Kuechly Super Collector
pending: w8lifter28 (customs),

Don't ask me how much I want to offer. Come with a price in mind. If I don't want it or think it's worth that, I will let you know.
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Old 09-28-2012, 11:17 AM   #23 (permalink)
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wow. seller offered me money to change the feedback. how do I block somebody?
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THE Luke Kuechly Super Collector
pending: w8lifter28 (customs),

Don't ask me how much I want to offer. Come with a price in mind. If I don't want it or think it's worth that, I will let you know.
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Old 09-28-2012, 12:05 PM   #24 (permalink)
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Quote:
Originally Posted by Clarka3 View Post
wow. seller offered me money to change the feedback. how do I block somebody?
Click on "site map" on very bottom of page. Then click on this----Block Bidder/Buyer List
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Last edited by obadger; 09-28-2012 at 12:07 PM.
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Old 09-29-2012, 07:12 PM   #25 (permalink)
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messages are oldest at bottom and newest at top. this guy's a joke.


Quote:
Dear clarka3,

so what are you an Ebay ambassador???? its a simple case of exchange to benefit us both. you must be an idiot to decline a free $10 card for a simple few mouse clicks.... eat sht idiot

- jlynn8951
Click "respond" to reply through Messages, or go to your email to reply




From: clarka3
To: jlynn8951
Subject: Re: jlynn8951 sent a message about 2012 Luke Kuechly Panthers prestige xtra points Gold rookie #120962790455
Sent Date: Sep-29-12 16:04:20 PDT

Dear jlynn8951,

I'm not comfortable changing the feedback, nor comfortable accepting money or a card I no longer need to get it changed. I'm sorry, but you decided to leave Ebay with active listings and hung myself (and others it looks like) out to dry. That was irresponsible, and I don't think it would be fair to the rest of ebay to remove or change it considering you just disappeared.

- clarka3


From: jlynn8951
To: clarka3
Subject: Re: jlynn8951 sent a message about 2012 Luke Kuechly Panthers prestige xtra points Gold rookie #120962790455
Sent Date: Sep-29-12 12:34:05 PDT

Dear clarka3,

Can i please have you remove the feedback??? i dont see the problem at least accepting a dollar or so sent to your paypal for the favor, no less a FREE card as a gesture.. regardless if its a double. im trying to get these couple of bad marks removed because they were due to circumstances not related to bad service. i wasnt even accessing the site for a month.... please oblige me, it will take you 3 minutes to remove or change it, and ill send you compensation in whatever form youd like....

- jlynn8951


From: clarka3
To: jlynn8951
Subject: Re: jlynn8951 sent a message about 2012 Luke Kuechly Panthers prestige xtra points Gold rookie #120962790455
Sent Date: Sep-28-12 08:14:12 PDT

Dear jlynn8951,

I mean, while I appreciate the honesty on your part by you not giving me one of hundreds of common sob stories about why you didn't ship, I still don't know if there's anything we can do to remove the negative. I don't want to hold you over a barrel, but I also don't need that card anymore for my Supercollection.

- clarka3


From: jlynn8951
To: clarka3
Subject: Re: jlynn8951 sent a message about 2012 Luke Kuechly Panthers prestige xtra points Gold rookie #120962790455
Sent Date: Sep-28-12 07:01:59 PDT

Dear clarka3,

so what can we agree on so i can have the feedback removed??

- jlynn8951


From: clarka3
To: jlynn8951
Subject: Re: jlynn8951 sent a message about 2012 Luke Kuechly Panthers prestige xtra points Gold rookie #120962790455
Sent Date: Sep-25-12 17:39:51 PDT

Dear jlynn8951,

I have actually picked another up since I didn't hear anything back from you. What happened?

- clarka3


From: jlynn8951
To: clarka3
Subject: jlynn8951 sent a message about 2012 Luke Kuechly Panthers prestige xtra points Gold rookie #120962790455
Sent Date: Sep-25-12 16:29:53 PDT

Dear clarka3,

Hello, after the last few weeks of getting ebay sorted out, i am in position to resolve most or all of my disputes. i actually do still have this card, if i send it to you can i have this feedback removed or changed by you? please let me know....

- jlynn8951
__________________
THE Luke Kuechly Super Collector
pending: w8lifter28 (customs),

Don't ask me how much I want to offer. Come with a price in mind. If I don't want it or think it's worth that, I will let you know.
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