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Old 02-09-2011, 10:01 PM   #1 (permalink)
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Default anyone has Topps direct phone number ?

I need to bitch at them bc I brought a box of Knockout and only for three base auto. There wasn't any auto relic like promised on the box. Please let me know if anyone knows the number and who to speak with. Much thanks to all....



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Old 02-15-2011, 12:18 PM   #2 (permalink)
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email support@topps.com, I had a box just like that. I haven't heard back yet.
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Old 02-15-2011, 05:38 PM   #3 (permalink)
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Quote:
Originally Posted by luckyrollers View Post
I need to bitch at them bc I brought a box of Knockout and only for three base auto. There wasn't any auto relic like promised on the box. Please let me know if anyone knows the number and who to speak with. Much thanks to all....



Vince
Here is their customer support number, 1-800-489-9149. Good luck getting a hold of someone via phone. Their customer support is pathetic-I had to complain by e-mail when I was shorted...and they still won't resolve the issue that way. They will want you to send the following to this address:


We are sorry to hear that your recent purchase of a Topps product was guaranteed items. Please note that the policy of the Topps Company regarding the request for missing product items for all current year products requires that the consumer include the following items with their submission:

1) A letter of explanation
2) A copy of sales receipt
3) All pack wrappers & or mini boxes from the product
4) The UPC code (bar code) from the Main box

This should be sent to:

The Topps Company, Inc.
ATTN: Consumer Relations
401 York Ave.
Duryea, PA 18642
ATTN: Consumer Relations

We will then review your issue and begin taking steps toward rectifying it, please allow 2-4 weeks for delivery. As always, please do not hesitate to contact our Customer Service team (By phone: 800-489-9149, or by Email:support@etopps.com). A customer service representative will be available to assist you between the hours of 9:00am - 4:30pm (EST), Monday through Friday.
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Old 02-15-2011, 10:23 PM   #4 (permalink)
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I got a hold of them but that person was rude. He said just email us at support and we'll reply to you. What a prick! I guess I'll send them a letter. thanks for your help guys!
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Old 02-16-2011, 09:09 AM   #5 (permalink)
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Not really sure what is so hard about the replacement process. I was just shorted an auto relic out of a box of Bowman Platinum and resolved it all via email

All I did was scan the UPC and sales reciept and uploaded them to a PDF. I then sent an email to their support and all was resolved in just over two weeks. The directions are directly on their website for those that are able to read.
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Old 02-18-2011, 08:35 AM   #6 (permalink)
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Guess what guys!!?! I emailed support and they replied back yesterday that they were sending me my missing hit. Will update you guys.
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Old 02-18-2011, 09:33 AM   #7 (permalink)
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The online process seems to be working great! I also got my ufc missing auto relic approval via email. I'll update when I receive it.
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Old 02-26-2011, 02:59 PM   #8 (permalink)
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I got my replacements, 2 material autographs. Good luck on yours.
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