Enough is enough @Toppscards...

Srt42004n · 11-10-2012, 02:44 PM

So this is somewhat off topic here but I recieved a 2012 Brock Lesnar UFC Knockout auto redemption which I redeemed. Fast forward, Lesnar is released from UFC and never signed this card. Topps sent me a Lyoto Machida Auto from 2010 Main Event...$10 card. I sent it back with a letter of dis-satisfaction and three weeks later (Today) I recieved an envelope. Inside was a 2010 Brock Lesner Auto. Also inside was the original letter I sent and Im guessing Topps has either to much free time or they are just plain ignorant. Someone took a highlighter to the letter I sent and wrote Spelled wrong and highlighted the Errors...to me thats a slap in the face for someone to have the audacity to take the time to spell check a complaint and mail it back after already knowing the consumer was ticked about the 2 yr old replacement.... Guess ill be sending the replacement's Replacement back with another letter.

MetDude · 11-10-2012, 02:46 PM

Quote:

Originally Posted by Srt42004n

So this is somewhat off topic here but I recieved a 2012 Brock Lesnar UFC Knockout auto redemption which I redeemed. Fast forward, Lesnar is released from UFC and never signed this card. Topps sent me a Lyoto Machida Auto from 2010 Main Event...$10 card. I sent it back with a letter of dis-satisfaction and three weeks later (Today) I recieved an envelope. Inside was a 2010 Brock Lesner Auto. Also inside was the original letter I sent and Im guessing Topps has either to much free time or they are just plain ignorant. Someone took a highlighter to the letter I sent and wrote Spelled wrong and highlighted the Errors...to me thats a slap in the face for someone to have the audacity to take the time to spell check a complaint and mail it back after already knowing the consumer was ticked about the 2 yr old replacement.... Guess ill be sending the replacement's Replacement back with another letter.

Not sure what your wrestling card has to do with baseball.

But the reply lends credence to the thought that people at Topps are on this board.

mgugs46 · 11-10-2012, 02:46 PM

Why send it back - you got the auto of the guy you wanted.

RG_76 · 11-10-2012, 02:47 PM

wow, that's pretty sad customer service =(

hotbox · 11-10-2012, 02:49 PM

That's horrible. Have a pic of the letter? That's just wrong.

Bader · 11-10-2012, 02:52 PM

while I wouldn't complain about getting a Brock autograph, but that is very low of Topps to send your original letter back corrected and highlighted

vinson24 · 11-10-2012, 02:53 PM

Quote:

Originally Posted by mgugs46

Why send it back - you got the auto of the guy you wanted.

If it means that much to you just send a letter in but keep the auto of the guy you wanted

Srt42004n · 11-10-2012, 04:33 PM

Ive already tweeted them and a copy of the letter figure what better way then to let twittersphere see

hotbox · 11-10-2012, 04:35 PM

Let us see it

otmack2o · 11-10-2012, 04:36 PM

Another example of why grammar is important!

jlzinck · 11-10-2012, 04:39 PM

Personally I would cut them some slack sonsidering what they have gone through recently.

You complain and maybe the buy gets fired. Maybe he was without power for 6-8 days at home and just let his frustration over.

Professional? No. Could it be explained? Yes

Srt42004n · 11-10-2012, 04:40 PM

Yea but point was there was no need for them to highlight it and feel the need to mail it back! Poor customer service since they could have mailed me a Lesnar in the first place

Srt42004n · 11-10-2012, 04:42 PM

Quote:

Originally Posted by jlzinck

Personally I would cut them some slack sonsidering what they have gone through recently.

You complain and maybe the buy gets fired. Maybe he was without power for 6-8 days at home and just let his frustration over.

Professional? No. Could it be explained? Yes

It was sent to Duryea not NY Duryea didnt even lose power. NY however is still not open.. All i picture is the guy from office space sitting in the basement of topps with a stack of Cards and a price guide oh and a highlighter

almoe66 · 11-10-2012, 04:47 PM

No a fence but learn to right.................

I just wanted to help you all feel like you were
working for Topps for a moment

The Chad · 11-10-2012, 04:47 PM

Quote:

Originally Posted by jlzinck

Personally I would cut them some slack sonsidering what they have gone through recently.

You complain and maybe the buy gets fired. Maybe he was without power for 6-8 days at home and just let his frustration over.

Professional? No. Could it be explained? Yes

What they may or may not have gone through has no bearing on the fact that no customer should ever be treated ilke that.

I have my own issues with Topps right now as well. I submitted everything for a missing hit and was told it was on its way, two months later I have emailed back several times forwarding the emails stating everything and the only response I get is "Topps requires buyers to supply the following information...". I have given all information and was told something was on the way. Instead I am talking to a wall trying to get someone to do their job right.

Tugarpj · 11-10-2012, 04:53 PM

Quote:

Originally Posted by jlzinck

Personally I would cut them some slack sonsidering what they have gone through recently.

You complain and maybe the buy gets fired. Maybe he was without power for 6-8 days at home and just let his frustration over.

Professional? No. Could it be explained? Yes

Nah. They don't deserve slack cut over that. If the guy can't hack the job get another. No reason for that crap.

Jenkinssssss · 11-10-2012, 04:59 PM

Well did you learn from your mistakes?

MetDude · 11-10-2012, 05:07 PM

can we see the highlighted letter ?

Considering in the thread you have about this situation in the correct section states you were going to send them a love note, I imagine it would be a very insightful read.

nuccionino · 11-10-2012, 05:58 PM

As the OP would say, pics or it didn't happen

vc15jrich23 · 11-10-2012, 06:12 PM

Personally I find it funny, now morally it was wrong for topps to do that but if you are going to send a letter and complain about something you should have correct spelling, punc, ect.. If I was a business man and I got letters of people complaining and it was all wrong I would just toss them in the trash. To be taken serious people need to be professional which means write in the correct way and do not have any mistakes.

Like everyone else has said post pics.

SportCardBuffet · 11-10-2012, 06:22 PM

No matter the circumstance, from a business aspect that should not be allowed. Topps is at fault on that, try to talk to someone higher than the standard customer service.

MetDude · 11-10-2012, 06:31 PM

Quote:

Originally Posted by SportCardBuffet

No matter the circumstance, from a business aspect that should not be allowed. Topps is at fault on that, try to talk to someone higher than the standard customer service.

thats assuming it actually happened

I cant think of a good reason for the OP not to show the letter.

WilsonValdez · 11-10-2012, 06:33 PM

Quote:

Originally Posted by MetDude

thats assuming it actually happened

I cant think of a good reason for the OP not to show the letter.

Unless his spelling/grammar errors are REALLY embarrassing haha

.

hotbox · 11-10-2012, 06:33 PM

Quote:

Originally Posted by MetDude

thats assuming it actually happened

I cant think of a good reason for the OP not to show the letter.

Unless there's personal info, but he could just cover that up. We've asked a lot now OP, let's see that pic

MetDude · 11-10-2012, 06:44 PM

Quote:

Originally Posted by WilsonValdez

Unless his spelling/grammar errors are REALLY embarrassing haha

.

I am udderly behooved by this comment

11-10-2012, 02:44 PM	#1 (permalink)
Srt42004n Member Join Date: Mar 2012 Location: Pennsylvania Posts: 10,806 I_Hate_Ebay	Enough is enough @Toppscards... So this is somewhat off topic here but I recieved a 2012 Brock Lesnar UFC Knockout auto redemption which I redeemed. Fast forward, Lesnar is released from UFC and never signed this card. Topps sent me a Lyoto Machida Auto from 2010 Main Event...$10 card. I sent it back with a letter of dis-satisfaction and three weeks later (Today) I recieved an envelope. Inside was a 2010 Brock Lesner Auto. Also inside was the original letter I sent and Im guessing Topps has either to much free time or they are just plain ignorant. Someone took a highlighter to the letter I sent and wrote Spelled wrong and highlighted the Errors...to me thats a slap in the face for someone to have the audacity to take the time to spell check a complaint and mail it back after already knowing the consumer was ticked about the 2 yr old replacement.... Guess ill be sending the replacement's Replacement back with another letter. __________________ If we exchange price/paypal and you don't pay...I will leave I trader.

11-10-2012, 02:46 PM	#3 (permalink)
mgugs46 Member Join Date: Sep 2009 Location: NJ Posts: 10,240 mgugs0046	Why send it back - you got the auto of the guy you wanted. __________________ Buying 1956 Topps Baseball PSA and other Vintage HOFers or HOF autos Looking for PEDRO MARTINEZ and RED SOX patches/autos

11-10-2012, 02:49 PM	#5 (permalink)
hotbox Member Join Date: Dec 2011 Location: New York Posts: 5,074	That's horrible. Have a pic of the letter? That's just wrong. __________________ Bucket: http://s1312.photobucket.com/user/hotboxcards/library/?sort=3&page=1 ONLY SHIPPING WITHIN THE US at this time. I am a die hard METS, JETS, and NETS fan, and I PC Deron Williams.

11-10-2012, 04:33 PM	#8 (permalink)
Srt42004n Member Join Date: Mar 2012 Location: Pennsylvania Posts: 10,806 I_Hate_Ebay	Ive already tweeted them and a copy of the letter figure what better way then to let twittersphere see __________________ If we exchange price/paypal and you don't pay...I will leave I trader.

11-10-2012, 04:35 PM	#9 (permalink)
hotbox Member Join Date: Dec 2011 Location: New York Posts: 5,074	Let us see it __________________ Bucket: http://s1312.photobucket.com/user/hotboxcards/library/?sort=3&page=1 ONLY SHIPPING WITHIN THE US at this time. I am a die hard METS, JETS, and NETS fan, and I PC Deron Williams.

11-10-2012, 02:47 PM	#4 (permalink)
RG_76 Member Join Date: Oct 2012 Posts: 64	wow, that's pretty sad customer service =(

11-10-2012, 02:52 PM	#6 (permalink)
Bader Member Join Date: Sep 2012 Location: PA Posts: 378	while I wouldn't complain about getting a Brock autograph, but that is very low of Topps to send your original letter back corrected and highlighted

11-10-2012, 04:36 PM	#10 (permalink)
otmack2o Hail to the Victors! Join Date: Jul 2007 Location: MI Posts: 5,831 2_t_2	Another example of why grammar is important! __________________ AARDVARKS!

11-10-2012, 04:39 PM	#11 (permalink)
jlzinck Member Join Date: Dec 2008 Location: Cape Cod, MA Posts: 11,750 jlzinck	Personally I would cut them some slack sonsidering what they have gone through recently. You complain and maybe the buy gets fired. Maybe he was without power for 6-8 days at home and just let his frustration over. Professional? No. Could it be explained? Yes __________________ http://vaughnlive.tv/jlzinck http://www.ustream.tv/channel/jon-s-box-breaks-and-more

11-10-2012, 04:40 PM	#12 (permalink)
Srt42004n Member Join Date: Mar 2012 Location: Pennsylvania Posts: 10,806 I_Hate_Ebay	Yea but point was there was no need for them to highlight it and feel the need to mail it back! Poor customer service since they could have mailed me a Lesnar in the first place __________________ If we exchange price/paypal and you don't pay...I will leave I trader.

11-10-2012, 04:47 PM	#14 (permalink)
almoe66 Member Join Date: Jun 2011 Location: Tampa, FL Posts: 144	No a fence but learn to right................. I just wanted to help you all feel like you were working for Topps for a moment

11-10-2012, 04:59 PM	#17 (permalink)
Jenkinssssss Member Join Date: Oct 2011 Location: Arlington, VA Posts: 2,079 rhaegar_lives	Well did you learn from your mistakes?

11-10-2012, 05:07 PM	#18 (permalink)
MetDude Member Join Date: May 2011 Location: Brooklyn NY Posts: 2,863	can we see the highlighted letter ? Considering in the thread you have about this situation in the correct section states you were going to send them a love note, I imagine it would be a very insightful read. __________________ 2008 Topps Chrome Baseball Red Refractors(ser#/25) Have 330/339 Card Master Set (97.3%) Needlist Here http://www.blowoutcards.com/forums/baseball-singles-buy-sell-trade/227104-need-help-2008-topps-chrome-red-refractors.html

11-10-2012, 05:58 PM	#19 (permalink)
nuccionino Member Join Date: Apr 2011 Location: Michigan Posts: 8,439 nuccionino	As the OP would say, pics or it didn't happen

11-10-2012, 06:12 PM	#20 (permalink)
vc15jrich23 Member Join Date: Sep 2011 Posts: 2,836	Personally I find it funny, now morally it was wrong for topps to do that but if you are going to send a letter and complain about something you should have correct spelling, punc, ect.. If I was a business man and I got letters of people complaining and it was all wrong I would just toss them in the trash. To be taken serious people need to be professional which means write in the correct way and do not have any mistakes. Like everyone else has said post pics.

11-10-2012, 06:22 PM	#21 (permalink)
SportCardBuffet Member Join Date: Sep 2011 Location: Pennsylvania Posts: 5,299 sportscardsbuffet	No matter the circumstance, from a business aspect that should not be allowed. Topps is at fault on that, try to talk to someone higher than the standard customer service. __________________ Actively taking Consignments, PM for details. My cards FS/FT - www.sportscardsbuffet.com Always Trading For Victor Cruz & Carlos Correa

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