Blowout Cards Forums
Email Signup

Go Back   Blowout Cards Forums > GENERAL INFORMATION AREA > News & Announcements

News & Announcements Case Deals! and General Info about the Hobby

Reply
 
LinkBack Thread Tools Display Modes
Old 06-10-2014, 11:34 AM   #1 (permalink)
Administrator
 
blowoutcards's Avatar
 
Join Date: Jun 2007
Posts: 8,216
Default FAQ: Panini America Addresses Most-Asked Questions on the Panini Rewards Program

FAQ: Panini America Addresses Most-Asked Questions on the Panini Rewards Program
Jun 10th 2014, 15:32, by Tracy Hackler

It’s been the topic of almost-constant conversation since Panini America officials first teased its existence to rave reviews during the 2014 Industry Summit in Las Vegas. Now, after three months of hearty hobby banter and almost two years of hardcore research and development, Panini America is ready to unveil its vaunted Panini Rewards Program in this week’s release of 2014 Score Football.
To adequately prepare collectors for what to expect from the revolutionary program that is available on both web and smartphone app platforms, Panini America officials have compiled a comprehensive list of frequently asked questions that have surfaced from collectors since March. You can peruse those at length below.

Collectors can download the Panini Rewards app now on the iTunes App Store and on Google Play. The Panini Rewards website can be viewed here.
Now, to the questions. The following FAQs include several general questions as well as more specific questions culled from several collecting resources. If you have additional questions, submit them to @PaniniCSM on Twitter using the hash tag #PaniniRewards and we’ll address them as necessary.
What is Panini Rewards?
  • Panini Rewards is a new paradigm in card collecting. You receive and collect Panini Rewards Points that can be used to acquire your choice of cards from the Panini inventory.
  • With Panini Rewards, you will be able to see the cards available in the vast Panini inventory by visiting the “Redeem Rewards” link on PaniniRewards.com.
When does the Panini Rewards program begin?
  • The Panini Rewards program and website will launch with the release of 2014 Score Football. It will follow in basketball with the release of 2014-15 NBA Hoops Basketball and in baseball with the release of 2015 Donruss Baseball.
How is this different from redemptions?
  • Redemptions are linked to a specific card of a specific player. Panini Rewards gives the collector more control to select the card they want based on inventory available in the Panini Rewards inventory.
  • Reward Points can be used immediately. There is no waiting.
  • Inventory will be added to the Panini Rewards website every week.
What will happen to my redemptions?
  • Nothing. Your current redemptions will be honored as stated by our longstanding existing policy.
  • Panini America remains dedicated to fulfilling all outstanding redemptions.
  • Redemption cards are made available as they are received. Please allow 6-8 weeks for delivery. Panini America, Inc., will send a comparable card in its place if the specified card is not available to ship within four months of a consumer’s request for replacement.
Can I trade-in existing redemptions for Panini Rewards points?
  • Not at this time. Current redemptions will be honored as stated in our existing policy. Panini will explore all options to provide superior service to our customers which may include trade-ins.
  • Future phases of Panini Rewards may include the ability to trade existing redemptions for Rewards points.
What are Panini Rewards Points?
  • Rewards Points Cards are randomly inserted into Panini America products. To add those points to a Panini Rewards account, collectors can scan the unique QR code on the card with the Panini Rewards smartphone app, or manually input the code via the Panini Rewards website.
  • Panini Reward Points can then be traded immediately for cards available in the Panini Rewards inventory or accumulated over time.
Can I purchase Panini Rewards Points?
  • No. You can obtain points through purchasing Panini America products that contain Rewards Point Cards, or, on occasion, at special promotional events.
How do I know how many Panini Rewards Points I have?
  • Click “Home” (depicted by an icon of a house) on the Panini Rewards Mobile App. You will see your username and the current total of your Panini Reward Points. In addition, your Panini Reward Points are displayed on PaniniRewards.com.
Are Panini Rewards Points transferable?
  • Panini Reward Points are not transferable.
What is the monetary value of my Panini Rewards Points card?
  • There is no direct monetary value for the Panini Rewards Card or Panini Rewards Points.
Do Panini Rewards Points expire?
  • Panini Reward Points have no expiration date. You can continue to accumulate them as long as you are a registered user of Panini Rewards.
Will all Rewards Cards have the same point amounts?
  • No. Point values will vary.
Will players have differing Rewards Point values?
  • Yes. Player point values will be determined by a number of factors, including level of collectiblity and on-field performance. Individual player point values could fluctuate in real-time based on the aforementioned factors.
What happens to high-end cards? Will they get Rewards Points or be listed as a redemption?
  • While the ultimate goal of the Panini Rewards System is to completely eliminate the redemption card, that’s not an entirely realistic scenario. Although points cards will eliminate the vast majority of redemptions, there are key product-making players who must appear in a product. When those players’ autographs aren’t available for packout, they will appear in traditional redemption-card form.
  • The Panini Rewards System by no way changes our drive to receive every autograph card that a product plan calls for. The Panini America Acquisitions Team will continue tracking all outstanding autographs until they’re returned.
Why are there more memorabilia cards than autograph cards in the Panini Rewards inventory right now?
  • This is part of the initial launch of the Panini Rewards System based on existing inventory. New items will be added to the Panini Rewards System weekly and with the launch of each new product. Over time, we expect the ratio between memorabilia cards and autograph cards on the Panini Rewards System to be fairly even.
  • Obviously, most memorabilia/patch cards will be live in products. However, there are some circumstances where those cards may not be available at the time of packout. In that case, they will go live on the Panini Rewards System. To ensure randomization and fairness among collectors in regard to prime swatches, specific sequential numbering and possible inscriptions, we have incorporated this disclaimer: “The image depicted is just a representation of the card. The exact card you acquire may have different memorabilia patches or a unique rendition of the signature.”
  • The same standard to ensure randomization and fairness among collectors also exists as it relates to Serial Numbered cards. Panini’s Rewards team will not take requests for specific serial numbers.
Does Panini hold back memorabilia cards from packing out into product for the Rewards System?
  • Absolutely not. Memorabilia cards that exist on the Panini Rewards System may not make pack out of a product, but our goal is to always ensure they are live in Panini products. Some reasons for this may be that they were pulled during the Quality Control process and it was too late to insert them back into the product, they are from expired redemptions or from replacements.
  • In the future (as with a number of Panini America special promotions to award collectors such as Black Friday, Father’s Day, wrapper redemption programs, etc.), Panini America may choose to make special products from the acquisition of marketing assets to create exclusive Panini Rewards cards in limited quantities or unique experiences which can be acquired through Panini Rewards Points.
  • Stay Tuned and subscribe to the The Knight’s Lance Blog so you don’t miss any promotional programs.
Can a collector be alerted when their favorite team, player or product is entered into the Rewards System?
  • Not in Phase 1. But in future updates, collectors will have the ability to setup team, player and product preferences and receive push notifications when those preferences are added to the Panini Rewards Inventory.
Will collectors have the option to wait on high-value players or do they just receive Rewards points?
  • Collectors will be able to wait as long as desired for their existing redemptions or for those cards inserted as redemptions in the Panini Rewards era.
Will the collector have limits on the number of the same card they can select in the Rewards Points system?
  • Yes. It will be capped at a maximum of five of the same card; but will be less on cards with shorter print runs.
What prevents people from hoarding points?
  • Nothing. One of the many advantages of the Panini Rewards system is that it gives collectors the ability to get something they want. If that means accumulating enough points to get what they want, provided it remains in inventory then that’s how the points can be used.
  • In future phases of the program, the Panini Rewards Inventory system will include unique, event-based experiences and the opportunity to participate in player interactions.
Will Rewards Points impact how a trading card product is initially built?
  • Absolutely not. Our goal remains to build the most compelling and collectible trading card products on the market every time. That will not change.
Will Panini hold back high-end cards from product to place on the Rewards system?
  • Absolutely not. Previous redemptions that were exchanged by customers before they were returned by the athlete become Panini America inventory and will eventually be loaded to the Panini Rewards System when they become available.
Are points tied to specific releases?
  • No. Points carry the same value across all products.
What if I don’t have a Smartphone?
  • You can manually enter the Rewards Card code into PaniniRewards.com by clicking “My Rewards” if you do not have a smartphone.
Claiming Panini Rewards
Can individual collectors purchase cards from the inventory directly?
  • No. Cards cannot be purchased directly from the Panini inventory. You can have your choice of cards from inventory with enough Panini Rewards points.
What if I can’t find the card I want?
  • Panini has an extensive inventory of high value cards and intends to offer as many as possible on PaniniRewards.com. Some cards may not be in our inventory. Keep checking back as we will be adding cards continuously.
About the Panini Rewards Mobile App
Panini Rewards Card Scanning
What is a QR Code?
  • A QR Code is a machine-readable code consisting of black and white squares, typically used for storing internet addresses or other information for reading by the camera on a smartphone.
Why don’t I receive points when I scan a Panini Rewards Points card?
  • There could be a problem with the camera on your mobile device. Check to make sure that enough light is available on the QR-Code while scanning.
  • You can manually enter the Panini Rewards Card code on My Rewards at PaniniRewards.com, if you cannot scan the code with your mobile device.
  • You may have already scanned that particular Rewards card and received points. The points on a Rewards card can only be claimed once.
Can I scan a Panini Rewards Points card multiple times?
  • You can scan Panini Rewards Cards multiple times, but the points on a Rewards card can only be claimed once.
What if my Panini Rewards Points card is not readable?
You can manually enter the Panini Rewards Card code on My Rewards at PaniniRewards.com, if you cannot scan the code with your mobile device.
blowoutcards is offline   Reply With Quote
Old 06-10-2014, 03:10 PM   #2 (permalink)
Member
 
ejs23's Avatar
 
Join Date: Sep 2012
Location: Las Vegas, NV
Posts: 1,535
Default

Panini continues to disgust me.

so it turns out that i was wasting my money when buying their 2012 Americana Heroes & Legends product. many of the big hits, like the Jim Thorpe relic cards, weren't actually packed into the product. instead they were sitting in a Panini warehouse.

same with all the astronaut relics and autos. and probably explains why none of the big hits, like the Eisenhower cards, ever surfaced... they were never actually in the product.

so Panini advertised them as being in the product... took money from consumers based on that advertising... but pulled a bait & switch.

what a scam.

Panini needs to be sued out of existence.
ejs23 is offline   Reply With Quote
Old 06-10-2014, 08:05 PM   #3 (permalink)
Member
 
dhendrix1303's Avatar
 
Join Date: Jan 2013
Posts: 5,054
Default

Quote:
Originally Posted by ejs23 View Post
Panini continues to disgust me.

so it turns out that i was wasting my money when buying their 2012 Americana Heroes & Legends product. many of the big hits, like the Jim Thorpe relic cards, weren't actually packed into the product. instead they were sitting in a Panini warehouse.

same with all the astronaut relics and autos. and probably explains why none of the big hits, like the Eisenhower cards, ever surfaced... they were never actually in the product.

so Panini advertised them as being in the product... took money from consumers based on that advertising... but pulled a bait & switch.

what a scam.

Panini needs to be sued out of existence.
ALL card companies do this..
__________________
Buying:
1995 Atlanta Braves autos
Smoltz, Glavine, and Maddux auto picture
dhendrix1303 is online now   Reply With Quote
Old 06-11-2014, 12:46 AM   #4 (permalink)
Member
 
ejs23's Avatar
 
Join Date: Sep 2012
Location: Las Vegas, NV
Posts: 1,535
Default

Quote:
Originally Posted by dhendrix1303 View Post
ALL card companies do this..
and that makes it ok for Panini to do it?

at least the other companies aren't flaunting it by advertising them again in their rewards program.
ejs23 is offline   Reply With Quote
Old 06-12-2014, 05:19 AM   #5 (permalink)
Member
 
Join Date: Apr 2012
Posts: 56
Default

What happens if you get a 25 point reward? Then what? Need to buy more boxes, to get more reward points, to get a GU of some random guy?
naesager is offline   Reply With Quote
Old 06-12-2014, 08:47 AM   #6 (permalink)
Member
 
Join Date: Aug 2009
Location: Jacksonville, FL
Posts: 1,846
Default

What if you get a -25 point card. Then you have to drive to Texas and give them a bad jersey card.
__________________
If you have to explain why it's a 1/1, then it's NOT a 1/1.

Looking for Andre Dawson Serial numbered cards that are his jersey number - either #8 or #10. So looking for cards like 8/8 or 08/99 or 10/250.
ddearing is online now   Reply With Quote
Old 06-15-2014, 02:58 AM   #7 (permalink)
Member
 
Join Date: Oct 2013
Posts: 98
Default

Quote:
Originally Posted by ejs23 View Post
and that makes it ok for Panini to do it?

at least the other companies aren't flaunting it by advertising them again in their rewards program.
No, but you're singling out Panini for conduct that most of the major companies are engaging in.

And other companies may simply be backdooring the cards, rather than trying to set up a program to get that replacement inventory into collector hands.

SMDH at the posters who single out Panini as a bad actor among card companies. They're not perfect, but their CS blows both Topps and UD out of the water. One need only compare the expired redemption policies to know which company actually cares about doing right by collectors.
55clemente is offline   Reply With Quote
Old 06-15-2014, 02:48 PM   #8 (permalink)
Member
 
smalltown's Avatar
 
Join Date: Sep 2013
Location: Canada
Posts: 1,558
Default

Quote:
Originally Posted by naesager View Post
What happens if you get a 25 point reward? Then what? Need to buy more boxes, to get more reward points, to get a GU of some random guy?
Just an educated guess here. But I'm willing to bet the lowest card value is probably worth what the lowest prices cards are.
__________________
Collecting: Pre 95 Pistons, Raptors, Canadian basketball players, Blue Jays, Bengals and more...

http://s915.photobucket.com/user/Ifeature/library/ - Lower end Hits & RCs on COMC
smalltown is offline   Reply With Quote
Old 06-15-2014, 03:25 PM   #9 (permalink)
Member
 
natbornkiller's Avatar
 
Join Date: Oct 2008
Location: bkNY
Posts: 13,428
Default

why are they actually calling this a reward program ?
__________________
this one goes out to some of the members
http://www.comedycentral.com/videos/index.jhtml?title=dee-dee-dee-song&videoId=72779

:jedi::jedi::jedi:
natbornkiller is online now   Reply With Quote
Old 06-15-2014, 05:21 PM   #10 (permalink)
Member
 
cruiserdaddy7's Avatar
 
Join Date: Jul 2007
Posts: 6,314
Default

Quote:
Originally Posted by 55clemente View Post
No, but you're singling out Panini for conduct that most of the major companies are engaging in.

And other companies may simply be backdooring the cards, rather than trying to set up a program to get that replacement inventory into collector hands.

SMDH at the posters who single out Panini as a bad actor among card companies. They're not perfect, but their CS blows both Topps and UD out of the water. One need only compare the expired redemption policies to know which company actually cares about doing right by collectors.
Do holding back Rose laundry tags and Bradford shield 1/1 rookie cards to give away as a replacement deal isn't an issue? That is good service?

How about redemptions in my account I clicked 4 month option that are sitting at 3 years old with nothing done? Yes, I am soooo impressed by their service. Panini is trash.
__________________
Please be nice to me. When people on the Internet bully me I fall into a saddened state.
cruiserdaddy7 is offline   Reply With Quote
Old 06-15-2014, 06:11 PM   #11 (permalink)
Member
 
Brobocop's Avatar
 
Join Date: May 2011
Location: Cleveland, OH
Posts: 2,078
Default

As long as the lowest point card produced equals the lowest total point card from the set you bought it from I'm okay with this. If you get a point card for like 400 points from National Treasures, and the lowest card in the system is 500 points, then we've got huge problems.
Brobocop is online now   Reply With Quote
Old 06-15-2014, 07:22 PM   #12 (permalink)
Member
 
ejs23's Avatar
 
Join Date: Sep 2012
Location: Las Vegas, NV
Posts: 1,535
Default

Quote:
Originally Posted by 55clemente View Post
No, but you're singling out Panini for conduct that most of the major companies are engaging in.

And other companies may simply be backdooring the cards, rather than trying to set up a program to get that replacement inventory into collector hands.

SMDH at the posters who single out Panini as a bad actor among card companies. They're not perfect, but their CS blows both Topps and UD out of the water. One need only compare the expired redemption policies to know which company actually cares about doing right by collectors.
Panini is being singled out in this thread because it's a thread about Panini's rewards program.

it's true that other companies "may" be backdooring cards... but we know Panini is acting unethically.

i'll never understand why someone would defend Panini's unethical behavior. crazy to say they blow anyone's CS away.... their CS sucks as bad, or worse, than Topps of UD.

and now they have a rewards program that offers cards that should have been packed in other products. people purchased those products looking for some of those cards and they were sitting in a Panini warehouse the entire time. what a scam.

and now they are producing "exclusive" parallels that they'll auction on ebay?

Panini is the Bernie Madoff of card companies.
ejs23 is offline   Reply With Quote
Old 06-15-2014, 07:26 PM   #13 (permalink)
Member
 
ejs23's Avatar
 
Join Date: Sep 2012
Location: Las Vegas, NV
Posts: 1,535
Default

Quote:
Originally Posted by cruiserdaddy7 View Post
Do holding back Rose laundry tags and Bradford shield 1/1 rookie cards to give away as a replacement deal isn't an issue? That is good service?
exactly. it's beyond crooked.

a guy posted in a thread in the hockey section recently showing replacements Panini sent him. 2 of the 4 cards he got were nice hits numbered /5.

we're only left to imagine how many low numbered big hits they don't insert into products. and i'd love to know how many of those end up walking out the door with Panini employees before ending up on ebay.

i am not a lawyer... maybe this kind of bait & switch is legal.

and i suppose we could debate if it's unethical or not.

but it screws over customers and it's definitely not good service.
ejs23 is offline   Reply With Quote
Old 06-16-2014, 01:31 AM   #14 (permalink)
Member
 
Join Date: Oct 2013
Posts: 98
Default

Quote:
Originally Posted by ejs23 View Post
Panini is being singled out in this thread because it's a thread about Panini's rewards program.
Singling them out for holding back replacement inventory is the equivalent of saying "Upper Deck sucks because they have redemptions". Sure, the statement is true, but it's rendered effectively meaningless since both their major competitors do the same. And if you only hit one of the major companies for behavior that all three engage in, it makes it seem like you have an unfair bias.

Quote:
Originally Posted by ejs23 View Post
it's true that other companies "may" be backdooring cards... but we know Panini is acting unethically.
I'm not sure what the unique unethical behavior is. Holding back inventory for replacement purposes? Yes, they do that, but so do Topps and Upper Deck.

I'd rather have a program where the replacement inventory officially gets made available to collectors than whatever happens at Topps and Upper Deck (inventory disappears and is allegedly 'destroyed').

Ideally should everything be packed out? Sure, but the reality is that all three companies hold some back to deal with quality and condition issues that require replacement. Again, at least Panini is formally making these cards available to collectors at some point down the road. Do you honestly believe that Topps and Upper Deck destroy their autographed and game-used replacement inventory at the end of season? If you believe that, I've got some hot packs to sell you (LOGO PATCH or scrub autograph GUARANTEED!)

Quote:
Originally Posted by ejs23 View Post
i'll never understand why someone would defend Panini's unethical behavior. crazy to say they blow anyone's CS away.... their CS sucks as bad, or worse, than Topps of UD.
I'll stand by my assessment of Panini's CS. They have their flaws, but those flaws aren't anything worse than what I have personally experienced from Topps and UD. Where Panini differentiates themselves is in their willingness to accept responsibility for the dysfunctional nature of the redemption process by ACCEPTING EXPIRED REDEMPTIONS. To me, that shows way more customer focus than anything exhibited by Topps or UD.
55clemente is offline   Reply With Quote
Old 06-16-2014, 05:36 PM   #15 (permalink)
Member
 
kobemagee29's Avatar
 
Join Date: Jul 2007
Location: rockford
Posts: 2,136
Default

Quote:
Originally Posted by 55clemente View Post
Singling them out for holding back replacement inventory is the equivalent of saying "Upper Deck sucks because they have redemptions". Sure, the statement is true, but it's rendered effectively meaningless since both their major competitors do the same. And if you only hit one of the major companies for behavior that all three engage in, it makes it seem like you have an unfair bias.



I'm not sure what the unique unethical behavior is. Holding back inventory for replacement purposes? Yes, they do that, but so do Topps and Upper Deck.

I'd rather have a program where the replacement inventory officially gets made available to collectors than whatever happens at Topps and Upper Deck (inventory disappears and is allegedly 'destroyed').

Ideally should everything be packed out? Sure, but the reality is that all three companies hold some back to deal with quality and condition issues that require replacement. Again, at least Panini is formally making these cards available to collectors at some point down the road. Do you honestly believe that Topps and Upper Deck destroy their autographed and game-used replacement inventory at the end of season? If you believe that, I've got some hot packs to sell you (LOGO PATCH or scrub autograph GUARANTEED!)



I'll stand by my assessment of Panini's CS. They have their flaws, but those flaws aren't anything worse than what I have personally experienced from Topps and UD. Where Panini differentiates themselves is in their willingness to accept responsibility for the dysfunctional nature of the redemption process by ACCEPTING EXPIRED REDEMPTIONS. To me, that shows way more customer focus than anything exhibited by Topps or UD.
So how long have you been with panini?
kobemagee29 is offline   Reply With Quote
Old 06-16-2014, 08:10 PM   #16 (permalink)
Member
 
ejs23's Avatar
 
Join Date: Sep 2012
Location: Las Vegas, NV
Posts: 1,535
Default

Quote:
Originally Posted by 55clemente View Post
Singling them out for holding back replacement inventory is the equivalent of saying "Upper Deck sucks because they have redemptions".
they're being singled out here because it's yet another BO thread pimping Panini and the criticism relates to the original post about Panini's rewards program.

it's fair to also criticize UD and Topps... but that doesn't change anything about Panini.

Quote:
Originally Posted by 55clemente View Post
I'm not sure what the unique unethical behavior is. Holding back inventory for replacement purposes? Yes, they do that, but so do Topps and Upper Deck.
for me, the issue isn't that their behavior is unique or not... it's about it being unethical.

as for holding back inventory for replacements, at the very least it should be disclosed. especially when they're holding back low numbered big hits.

there are better ways to handle replacements than to deceive and deprive collectors.
ejs23 is offline   Reply With Quote
Old 06-18-2014, 10:39 AM   #17 (permalink)
Member
 
440shane's Avatar
 
Join Date: Mar 2011
Location: Strongsville, OH
Posts: 1,776
Default

Another one they recently did was the Tristan Thompson 12-13 Totally Certified black auto. Not a huge name by any stretch, but for guys like me that used to PC him and those that still do, that kind of stuff sucks. To always wonder where that card was or if it had been pulled yet only to find out a member here received it as a replacement really rubbed me the wrong way.
__________________
Needing (9) 09-10 Contenders for complete master set
Immaculate Premium Patches set - show me what you got
440shane is offline   Reply With Quote
Reply

Bookmarks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -4. The time now is 09:53 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
Search Engine Friendly URLs by vBSEO
Copyright © 2013, Blowout Cards Inc.