Topps Unveils Improved Customer Service Option

blowoutcards · 09-29-2010, 12:03 PM

Topps Unveils Improved Customer Service Option

Topps announces a new option to help simplify and expedite the replacement of missing cards from boxes.

Beginning immediately, any customer failling to receive a card within the stated odds printed on its respective packaging can now contact Topps Customer Service electronically for replacements, eliminating the need to mail items in.

Customers can email Support@Topps.com and include their name and address, along with digital pictures in PDF format. The image must include the UPC symbol from the box with either an “X” or hole punched through the center, the wrapper from the pack with the missing card and a copy of the store receipt proving the purchase. Once Topps receives the email and confirms, it will expedite the process and ship the missing item(s).

Brad · 09-29-2010, 12:30 PM

Seems like this could easily be abused by scammers...

mgugs46 · 09-29-2010, 12:34 PM

So can the old system. Anyone can claim they were shorted. I doubt Topps/whoever really knows what hits went into each box of a production run.

IndySportsCards · 09-29-2010, 01:02 PM

It's gotten to the point where I receive so many screwed up boxes from their QA monkeys I don't write anymore. I can only store so many Chone Figgins autos

ilovethelakings · 09-29-2010, 07:00 PM

Quote:

Originally Posted by IndySportsCards

It's gotten to the point where I receive so many screwed up boxes from their QA monkeys I don't write anymore. I can only store so many Chone Figgins autos

I'd take some of those off your hands

DaClyde · 09-29-2010, 11:33 PM

This is what they get for guaranteeing hits. They bring it on themselves.

The Madbacker · 10-05-2010, 01:12 PM

I used this service and got an email 2 days later asking for the box, receipt, etc to be mailed to Topps.

Sorry, I'm not spending $6 to mail you this stuff so you can send me a $3 Anthony Fasano Jersey card.

Topps sucks.

mswift69 · 10-05-2010, 07:02 PM

Quote:

Originally Posted by the madbacker

i used this service and got an email 2 days later asking for the box, receipt, etc to be mailed to topps.

Sorry, i'm not spending $6 to mail you this stuff so you can send me a $3 anthony fasano jersey card.

Topps sucks.

i agree i got 5 cards from ttt that i pulled and on the back states they were to be an auto game used relic and they told me they would not help me---another reason i stick with the best ud

WCTYSON · 10-20-2010, 11:34 PM

I opened two boxes of Topps chrome today from BO. I was not shorted hits, but from one box most of the cards are mis-cut. Not a little, but a lot mis-cut and way off center. Some are so poorly cut that they almost have no border on one or two sides. All of my refs. are mis-cut from both boxes. Also 3 of the 4 autos from my two boxes, the autos are scratched up. The scratches in some spots have taken the auto off completely. I only buy Topps/Bowman baseball and these are the worst I have ever received. Should I ask for replacements on the Topps blog or call CS? I would normally just take my lumps but these were so bad I may not buy another box again. I will just buy the singles that I want.

09-29-2010, 12:03 PM	#1 (permalink)
blowoutcards Administrator Join Date: Jun 2007 Posts: 7,505 blowoutcards	Topps Unveils Improved Customer Service Option Topps Unveils Improved Customer Service Option Topps announces a new option to help simplify and expedite the replacement of missing cards from boxes. Beginning immediately, any customer failling to receive a card within the stated odds printed on its respective packaging can now contact Topps Customer Service electronically for replacements, eliminating the need to mail items in. Customers can email Support@Topps.com and include their name and address, along with digital pictures in PDF format. The image must include the UPC symbol from the box with either an “X” or hole punched through the center, the wrapper from the pack with the missing card and a copy of the store receipt proving the purchase. Once Topps receives the email and confirms, it will expedite the process and ship the missing item(s). __________________ Shop for Sports Cards and Trading Cards

09-29-2010, 12:34 PM	#3 (permalink)
mgugs46 Member Join Date: Sep 2009 Location: NJ Posts: 10,227 mgugs0046	So can the old system. Anyone can claim they were shorted. I doubt Topps/whoever really knows what hits went into each box of a production run. __________________ Buying 1956 Topps Baseball PSA and other Vintage HOFers or HOF autos Looking for PEDRO MARTINEZ and RED SOX patches/autos

09-29-2010, 01:02 PM	#4 (permalink)
IndySportsCards Member Join Date: Dec 2008 Location: Indy Posts: 17,350 dirt1025 IndySportsCards	It's gotten to the point where I receive so many screwed up boxes from their QA monkeys I don't write anymore. I can only store so many Chone Figgins autos __________________ Come Visit The Comic Book Junkies on Blowout http://www.blowoutcards.com/forums/comicbookjunkie/

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09-29-2010, 12:30 PM	#2 (permalink)
Brad Member Join Date: Jul 2007 Posts: 3,228	Seems like this could easily be abused by scammers...

09-29-2010, 11:33 PM	#6 (permalink)
DaClyde Member Join Date: Sep 2009 Location: Alabama Posts: 304 daclyde1 DaClyde	This is what they get for guaranteeing hits. They bring it on themselves.

10-05-2010, 01:12 PM	#7 (permalink)
The Madbacker Banned Join Date: Aug 2009 Location: COS, CO Posts: 7,410 themadbacker	I used this service and got an email 2 days later asking for the box, receipt, etc to be mailed to Topps. Sorry, I'm not spending $6 to mail you this stuff so you can send me a $3 Anthony Fasano Jersey card. Topps sucks.

10-20-2010, 11:34 PM	#9 (permalink)
WCTYSON Member Join Date: Apr 2010 Posts: 10,546 wtyson23	I opened two boxes of Topps chrome today from BO. I was not shorted hits, but from one box most of the cards are mis-cut. Not a little, but a lot mis-cut and way off center. Some are so poorly cut that they almost have no border on one or two sides. All of my refs. are mis-cut from both boxes. Also 3 of the 4 autos from my two boxes, the autos are scratched up. The scratches in some spots have taken the auto off completely. I only buy Topps/Bowman baseball and these are the worst I have ever received. Should I ask for replacements on the Topps blog or call CS? I would normally just take my lumps but these were so bad I may not buy another box again. I will just buy the singles that I want.