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Brobocop 05-05-2012 01:19 AM

Dealing with Rittenhouse on missing hits
Hey all, I bought a box of Rittenhouse's James Bond 50th and was shorted an autograph in the box. I shot an email to them this evening but I thought I would also come here and ask if anyone has ever dealt with them on a missing hit issue. If you have, could you offer any insight into their process, I've never really dealt with a company on an issue like this. Thanks in advance.

cardinalfan13 05-05-2012 07:49 AM

They will take care of it. You will have to send them some parts off the box, and in return they will send you a sealed pack with an auto inside.

Igman7 05-05-2012 11:12 AM

Actually, they do not normally ask for a piece of the box, only the numbered seal. They are usually pretty quick in getting them out.

Brobocop 05-05-2012 11:22 AM

They got back pretty quick to me. Just asked for the bar code and the top of the box that had the serial number and another number on it. It was shocking to get a fast response from an actual person unlike Panini and Topps. Thanks for the responses guys.

pjc71 05-10-2012 02:30 PM

missing hits
hi i had a problem with a box off star trek the complete next gen series 1 i only had 2 autographs but it states 4 in every box but alas i live in the uk do you think i can contact them for help

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