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Old 02-23-2012, 12:00 PM   #1 (permalink)
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Default My printer sucks, help?

We have two printers in my house, both never prints. My printer is a new Espon Stylus NX420. I have it hooked up to WI-FI and to my computer. It never prints anything, including labels from eBay. And when I go to scan something, 75% of the time it says it isn't hooked up. I've probably spent $20 on labels that never print. It's frustrating and please help me before I toss it out the window, thanks!
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Old 02-23-2012, 12:19 PM   #2 (permalink)
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You'll need to provide more information.

For starters, what OS, and also, have you downloaded the latest drivers from Epson.com?

For basic troubleshooting, connect it to the PC you are having problems with directly (USB?) and see if it works correctly. Then, you know the problem has to do with wi-fi.
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Old 02-23-2012, 12:25 PM   #3 (permalink)
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Turn off your computer(s) and printers, all of them. Now, turn off your wireless router, then unplug the power cord from the wall. Wait ten seconds, plug the wireless router back into the wall, and let it cycle through until it's fully functioning. Now, turn on your computer and printers, and try to print.

Report back if that did the trick...
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Old 02-23-2012, 12:31 PM   #4 (permalink)
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First off make sure your printer is recoginzed on your laptop. I mean if you cant get your pc to recoginize the printer, its never going to print anything.
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Old 02-23-2012, 12:49 PM   #5 (permalink)
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Quote:
Originally Posted by Nicnac View Post
You'll need to provide more information.

For starters, what OS, and also, have you downloaded the latest drivers from Epson.com?

For basic troubleshooting, connect it to the PC you are having problems with directly (USB?) and see if it works correctly. Then, you know the problem has to do with wi-fi.
I did download all the drivers, the OS is 32 bit Windows Vistas HP

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Originally Posted by tajikey View Post
Turn off your computer(s) and printers, all of them. Now, turn off your wireless router, then unplug the power cord from the wall. Wait ten seconds, plug the wireless router back into the wall, and let it cycle through until it's fully functioning. Now, turn on your computer and printers, and try to print.

Report back if that did the trick...
Nope, tried before.

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Originally Posted by Orangejello727 View Post
First off make sure your printer is recoginzed on your laptop. I mean if you cant get your pc to recoginize the printer, its never going to print anything.
It goes in and out, but it is always connected.
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Old 02-23-2012, 12:54 PM   #6 (permalink)
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Originally Posted by nuccionino View Post
I did download all the drivers, the OS is 32 bit Windows Vistas HP
Get rid of Vista and get Windows 7. Save yourself a ton of headache.
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Old 02-23-2012, 01:43 PM   #7 (permalink)
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Get rid of Vista and get Windows 7. Save yourself a ton of headache.
If I wasn't a 21 year old college kid with bills I would haha.
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Old 02-23-2012, 01:50 PM   #8 (permalink)
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If I wasn't a 21 year old college kid with bills I would haha.
Check with your school, they probably have a deal. If not, this isn't too bad.



The quickest solution to your printer problem is to use USB instead of wireless. Then when you have some free time, completely uninstall the printer, reset it to factory defaults and try the install over again.
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Old 02-23-2012, 01:56 PM   #9 (permalink)
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Quote:
Originally Posted by nuccionino View Post
We have two printers in my house, both never prints. My printer is a new Espon Stylus NX420. I have it hooked up to WI-FI and to my computer. It never prints anything, including labels from eBay. And when I go to scan something, 75% of the time it says it isn't hooked up. I've probably spent $20 on labels that never print. It's frustrating and please help me before I toss it out the window, thanks!
Does it also have a USB connection? If so, you might want to give that a try--hook it up directly to your computer and see if you can scan and print.
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Old 02-23-2012, 02:00 PM   #10 (permalink)
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Quote:
Originally Posted by XL5 View Post
Check with your school, they probably have a deal. If not, this isn't too bad.

The quickest solution to your printer problem is to use USB instead of wireless. Then when you have some free time, completely uninstall the printer, reset it to factory defaults and try the install over again.
It isn't too bad, I'll check with my school, thanks!

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Originally Posted by monkeymcgee View Post
Does it also have a USB connection? If so, you might want to give that a try--hook it up directly to your computer and see if you can scan and print.
The problem was mostly with the USB connected. I only tried with the WI-FI once. It'll scan, but it takes a while for it to actually say it is hooked up. I unhook and hook it up like 3-5 times then it finally says it is plugged in. But it still won't print anything.
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Old 02-23-2012, 02:03 PM   #11 (permalink)
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Try this:
1. Physically disconnect your printer from your PC.
2. Go into start menu and click on devices and printers.
3. Your Printer should be listed by the name you have given it.
4. Remove the printer by right clicking on the icon for it (delete printer or remove device)
5. Connect your printer using USB to your PC and then power on the printer.
6. It should recognize the device and tell you it is installing software for printer.
7. If that succeeds go and print a test page.
If you cant print a test page then you have some other problems, possible a bad printer.
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Old 02-23-2012, 02:07 PM   #12 (permalink)
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Quote:
Originally Posted by DoubleD View Post
Try this:
1. Physically disconnect your printer from your PC.
2. Go into start menu and click on devices and printers.
3. Your Printer should be listed by the name you have given it.
4. Remove the printer by right clicking on the icon for it (delete printer or remove device)
5. Connect your printer using USB to your PC and then power on the printer.
6. It should recognize the device and tell you it is installing software for printer.
7. If that succeeds go and print a test page.
If you cant print a test page then you have some other problems, possible a bad printer.
I'm definitely trying that tonight, thanks!
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