EBay DSR Question

sdoug76 · 10-25-2012, 11:12 PM

Searched eBay for answer, but a lot of the stuff there is out of date.

My question if you sell with free shipping do you automatically get 5 stars on the shipping cost rating?

Tired of losing money on shipping and still get murdered on my dsr for shipping price.

alexlazarevich · 10-25-2012, 11:35 PM

Yes, if you offer free shipping on a transaction, that will mean that *if* the buyer leaves feedback, then the "Shipping and handling" DSR will be an automatic 5 Star.

In addition, if there are no eBay messages between the buyer and the seller during the transaction, then the "Communication" DSR will also be an automatic 5 Star.

In addition, if you upload tracking information into eBay when you ship an item, and the item arrives by the 4th day after payment (according to the DC#) then you will receive an automatic 5 Star rating for "Shipping time" as well.

There is no automatic 5 Star rating for "Item description".

Keep in mind if the buyer never leaves feedback, then you don't get the automatic 5 Star DSR's.

In my opinion, top rated DSR's are very difficult to achieve unless you sell hundreds of items a month. One low DSR can knock you out of TRS status, and the only way to dilute that low DSR is to have hundreds of other 5 Star DSR ratings in the same period.

10-25-2012, 11:12 PM	#1 (permalink)
sdoug76 Banned Join Date: Sep 2012 Posts: 3,141	EBay DSR Question Searched eBay for answer, but a lot of the stuff there is out of date. My question if you sell with free shipping do you automatically get 5 stars on the shipping cost rating? Tired of losing money on shipping and still get murdered on my dsr for shipping price.

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10-25-2012, 11:35 PM	#2 (permalink)
alexlazarevich Member Join Date: Feb 2010 Location: Champaign, Illinois Posts: 3,090 alexlazarevich*cardboardaddict	Yes, if you offer free shipping on a transaction, that will mean that if the buyer leaves feedback, then the "Shipping and handling" DSR will be an automatic 5 Star. In addition, if there are no eBay messages between the buyer and the seller during the transaction, then the "Communication" DSR will also be an automatic 5 Star. In addition, if you upload tracking information into eBay when you ship an item, and the item arrives by the 4th day after payment (according to the DC#) then you will receive an automatic 5 Star rating for "Shipping time" as well. There is no automatic 5 Star rating for "Item description". Keep in mind if the buyer never leaves feedback, then you don't get the automatic 5 Star DSR's. In my opinion, top rated DSR's are very difficult to achieve unless you sell hundreds of items a month. One low DSR can knock you out of TRS status, and the only way to dilute that low DSR is to have hundreds of other 5 Star DSR ratings in the same period.