How would you handle it?

possom813 · 01-26-2013, 02:57 AM

I just have a question on how you'd handle a situation.

Reputable company, with online options as well.

I check their website daily to see if they have anything I need in stock and buy it if they do. I have never had an issue until this week.

I check their website for a rather popular item and it say they have 100+ in stock. Keep in mind, this product is sold out everywhere, and has a price of around $30, and is selling on ebay for over $100 right now.

So, I put 5 in the cart

Then checked another item, and they had 20+ in stock, so I put 10 in the cart at around $15 each, and are selling on ebay for $40+

I paid everything, just under $300 with shipping, this was around midnite-1am.

The next day, I check the website to see what's left in stock. And now there's a big red announcement that all customers would be limited to two of each.

So I get on the phone with the company.

They say that I'll receive the two, and the rest will be refunded. Even though I place my order long before the banner was placed for the 2 product limit.

I checked my email, and had an email from the company stating I'd received a complete refund, not the partial refund.

So I called the company back, and spoke to someone else and they were never informed that I was supposed to receive any products. The lady said that she'd put my order aside until the money in my 'fun' account was replaced, but it's not back yet, and now they have less than 30 in stock and the bank said it will be sometime in the middle of next week before I have my money credited back into that account.

How would you handle it. It's the internet equivalent of a mom and pop shop in size.

tamar3504 · 01-26-2013, 08:56 AM

Been looking for the same product myself and have had multiple websites with similar issues. Some just cancel order entirely. Also I sympathize with you for being in Corsicana. Traveling through there on the way to Waco for years and waiting on people to turn (with no turning lane) I hate that place more than anywhere I have ever been.

fullmetal · 01-26-2013, 05:23 PM

I don't understand the items, but really your only option:

Choose whether you bring your business to this company in the future.

Legally: you can't do anything.

01-26-2013, 02:57 AM	#1 (permalink)
possom813 Member Join Date: Oct 2011 Location: Corsicana Tx Posts: 1,155 possom813	How would you handle it? I just have a question on how you'd handle a situation. Reputable company, with online options as well. I check their website daily to see if they have anything I need in stock and buy it if they do. I have never had an issue until this week. I check their website for a rather popular item and it say they have 100+ in stock. Keep in mind, this product is sold out everywhere, and has a price of around $30, and is selling on ebay for over $100 right now. So, I put 5 in the cart Then checked another item, and they had 20+ in stock, so I put 10 in the cart at around $15 each, and are selling on ebay for $40+ I paid everything, just under $300 with shipping, this was around midnite-1am. The next day, I check the website to see what's left in stock. And now there's a big red announcement that all customers would be limited to two of each. So I get on the phone with the company. They say that I'll receive the two, and the rest will be refunded. Even though I place my order long before the banner was placed for the 2 product limit. I checked my email, and had an email from the company stating I'd received a complete refund, not the partial refund. So I called the company back, and spoke to someone else and they were never informed that I was supposed to receive any products. The lady said that she'd put my order aside until the money in my 'fun' account was replaced, but it's not back yet, and now they have less than 30 in stock and the bank said it will be sometime in the middle of next week before I have my money credited back into that account. How would you handle it. It's the internet equivalent of a mom and pop shop in size. __________________ You are the poster child for abortion... -Wilson Valdez

01-26-2013, 08:56 AM	#2 (permalink)
tamar3504 Member Join Date: Nov 2010 Location: Longview, Texas Posts: 1,449 collinsfarm1959 ^Bronxbombers14^	Been looking for the same product myself and have had multiple websites with similar issues. Some just cancel order entirely. Also I sympathize with you for being in Corsicana. Traveling through there on the way to Waco for years and waiting on people to turn (with no turning lane) I hate that place more than anywhere I have ever been. __________________ https://picasaweb.google.com/107192849315727826823/ForSaleOrTrade?authkey=Gv1sRgCOTxkoLD8_WmCg It's all fun and games until someone loses an eye.

01-26-2013, 05:23 PM	#3 (permalink)
fullmetal Member Join Date: Feb 2009 Posts: 4,883	I don't understand the items, but really your only option: Choose whether you bring your business to this company in the future. Legally: you can't do anything. __________________ A majority cannot take away your rights as an American citizen. Only you can choose to give up your rights.

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